Customer Service Sales

Michael L. Ware

**** ******* ****

Columbus, Ohio

Phone: 614-***-**** (h)

614-***-**** (c)

E-mail: *******@*****.***, ******@********.**.***

Summary of Skills:

. Effective communicator

. Demonstrated proficiency in Sales and Customer Service

. Experienced problem solver with proven leadership abilities;

. Expert in the interpretation and application of related laws and

regulations;

. Skilled in the use of numerous and varied computer applications

including Microsoft Word, Microsoft Excel, Microsoft Outlook,

Microsoft Access, Microsoft Powerpoint, and numerous computer audit

programs.

. Knowledgeable in the interpretation and application of Workers

Compensation laws and OSHA laws.

. Experienced in the setup, maintenance and management of Workers

Compensation cost control programs including Return to Work programs,

remain at Work programs, and Transitional Work programs.

Summary of Experience:

GatesMcDonald Healthplus Incorporated, Columbus Ohio

> 10/2005 to 5/2010, MCO Account Manager. Was responsible for

maintaining customer satisfaction and for account retention of more

than 5000 Workers Compensation policyholders. Assisted in the day-to-

day account management including account sales, providing customer

education, and problem solving. Interpreted and applied Ohio Workers

Compensation laws, regulations and procedures. Knowledgeable in the

interpretation and application of OSHA laws. Served for the past two

years as Chairman of the Employee Safety Committee.

Modern Technologies Corporation, Dayton Ohio

> 4/2001 to 4/2003, Senior Account Analyst. Conducted audits of

Department of Defense contracts. Contributed to enhanced DFAS Finance

Center efficiency through the isolation of contract errors, resolution

of invoice payment errors, correction of account imbalances, and cure

of funding errors.

Michael L. Ware (page 2)

> 4/2000 to 4/2001, Team Leader. Managed a group of accountants as part

of a special project for the Department of the Army. Conducted

employee training; directed the daily workflow; reviewed and approved

for submittal the work product of team members. Performed a variety

of administrative functions including personnel recruiting, payroll

reconciliation, and customer liaison.

> 5/1999 to 4/2000, Account Analyst. Performed critical analyses of

Department of Defense contracts. Audited for contract compliance,

corrected internal account imbalances, reconciled accounting records

of external entities.

Defense Finance and Accounting Service, Columbus Ohio.

9/1992 to 5/1999, served in numerous positions including Lead Voucher

Examiner, Accounting Technician, and Financial Accounts Clerk. Assisted

in the daily maintenance and control of contract payment documents.

Conducted critical analyses of problem contracts; conducted contract

audits; resolved internal imbalances. Corrected contract appropriation

errors and contract funding errors. Interacted with Department of

Defense customers to facilitate contract completion and to accomplish

customer satisfaction.

Education:

> The Ohio State University College of Law, Columbus Ohio, degree Juris

Doctor

> Wittenberg University, Springfield Ohio, degree Bachelor of Arts

> International Board of Environmental Health and Safety, certified as

Registered Safety Officer

References: Available Upon Request

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