Engineer Training

Jordan H. Freedman

** *********** **** . ******** ** 03907 . 207-***-**** .

******.********@*****.***

Dedicated IT and Desktop Support - Committed Team Player - Results Oriented

TECHNICAL SUPPORT PROFESSIONAL

PROFESSIONAL EXPERIENCE

Sept 2010 - Dec. 2010 - All Computer Solutions IT Desktop Support

PO Box 2517, So. Portland ME 04116 207-***-****

Use knowledge of software applications and utilities to comfortably work on-

site and remotely to assist customers, to include training when necessary.

Work efficiently and productively without direct supervision. Follow

documented and established processes and procedures.

Provide Level 1 / 2 onsite and remote support for customers to identify &

resolve (Windows based) network and desktop (office and home) related

hardware & software problems as well as issues that result from individual

usage.

Configure, install, maintain, and repair a variety of desktop products

(including computers, laptops, handheld devices, printers).

July 2003 - July 2010 - Town of Wells IT Desktop Support

PO Box 398, Wells ME 04090 207-***-****

Desktop Support - Built and repaired WinXp Pro "white box" workstations.

Initial install of OS with updates, MS Office, Adobe Acrobat and

applications unique to the department. Configured workstation to be a

domain user. Evaluated compatibility of Win7 with non-standard software.

Application Support - Taught user support for MS Word, Excel and Access.

Interfaced with tech support for non-standard applications to resolve

printing issues and adding new users. Worked with unique database software

that was developed for the Town

Web Site Administrator (www.wellstown.org) - Built, updated and maintained

Town website. Maintained archive of governing board minutes and agendas

available for site users. Maintained a automated notification system for

meeting notices.

Level 1 Network Support - Provided L1 support for domain, unlock profiles

and resolve password problems in Active Directory. Escalated un-resolved

problems to Level 2. Configured user email accounts. Installed and

configured wireless access points.

Apr. 2002 - Dec. 2009 - Town of Ogunquit Information Services Director

PO Box 875, Ogunquit ME 03907 207-***-****

. Cable TV Access Manager - Managed total operation of the local cable

access channel for the Town. Live broadcast and re-broadcast of all

governing board meetings. Implemented archival process for meetings.

Maintained a 24/7 informational Bulletin Board for Town. Produced and

broadcast personal interviews with long time Town residents for

historical reference.

. Web Site Administrator (www.townofogunquit.org) - Built, updated and

maintained Town website. Maintained archive of governing board minutes.

Maintained an automated notification system for meeting notices.

Implemented an emergency notification process in conjunction with the

Police Department.

. Desktop & Level 1 Network Support - Provided initial hardware and network

problem solving prior to L2 escalation. Taught user support for MS Word,

Excel and Outlook. Migrated the Town to its own domain name on the

Internet

Sept. 2000 - June 2002 - York County Community College

112 College Dr., Wells ME 04090 207-***-****

. Instructed classes on spreadsheet application; using Microsoft Excel,

electronic spreadsheet software to produce professional reports that

perform simple business or personal calculations, financial or

scientific calculations, or database management and creating charts.

. Taught a class on database management; a course that deals with

database concepts, sorting, indexing, report and screen generation,

query files, and relational databases using Microsoft Access.

. Tutored a class on computer hardware; an introduction to the

installation, maintenance and repair of PCs, operating systems and

related equipment

Oct. 1993 - May 2000 - Polaroid Corporation Sr Engineer - Commercial

Imaging Group

1265 Main St. Bldg. W3, Waltham MA 02451 781-***-****

New product Service Engineer - Designed "Service Implementation" for new

digital imaging products. Defined test equipment requirements; developed

and presented end-user training.

Managed and provided Help Desk services support for photographic

identification systems. Responded to customer problems at Level 1 and Level

2; provided customer training for new installations.

Oct. 1981 - Apr. 1993 Textron Defense Systems, Wilmington, MA

201 Lowell St. Wilmington MA 01887 978-***-****

Surveillance Systems - MIS Support/Systems Engineer/Novell Administrator

Developed and implemented US Air Force training program.

Managed remote field activity with operational procedures, guidelines and

site visits.

Trained field engineers for remote military site.

Set up Help Desk to service interface between Engineering and remote field

operation.

Communicated with Air Force customer through technical presentations and

reports.

System Administrator for a Novell NetWare 3.11 LAN.

Developed database applications in dBase III+ and Clipper S87.

Other Employment

Lincoln College - Northeastern Self-Employment

University

Coulter Systems Corporation, Bedford, Burnes & Towne, Haverhill, MA

MA

RCA, Aerospace Division, Burlington, MA Western Electric Company, No. Andover,

MA

Pre-Retirement Training Experience

1995 - 2000 - Polaroid Product Training

1982 - 1993 - Textron/Air Force Training

1981 - 1982 - Lincoln College Under-graduate

Technical Skills

Operating Systems - OSX, Win XP, Win 7

VMware Certification VTSP 4

Software -

MS Office 2007 - Professional (Word, Excel, Access, Power Point)

Graphics - Adobe Photoshop, Adobe Lightroom, MS Publisher

Video - Final Cut Express

Web Browser - Internet Explorer, FireFox, Google Chrome

eMail Client - Outlook, Thunderbird, GMail

Database - MS Access 2003, Clipper.

HTML/CSS Web page development

Education

Northeastern University

- Master of Science in Electrical Engineering - MSEE (1966);

obtained through the RCA Graduate Study Program

- Bachelor of Science in Electrical Engineering - BSEE (1963)

EKN and TBP Engineering Honor Societies

Contact this candidate