Customer Service Sales
Resume:
Brent Morgan
Schaumburg, IL 60195
847-***-**** cell
***********@***.***
Career Objective: Using my proactive habit to seek a dynamic position with
career advancement based on performance.
Work Experience:
Jan 2003- Jan 2011 Customer Service Manager Franklin Covey Schaumburg, IL
Provides leadership for the Store Team to ensure consistent application of
Franklin Covey's legendary sales and customer service tradition in order to
free up the Sales Manager in his/her Business Development efforts. Leads
the store in generating positive financial results. Trains and implements
training curricula.
Duties:
Support the Sales Manager in the Business Development and Outreach
processes by making sure store operations are excellent. Insures that sales
and service objectives are achieved as measured by performance to previous
year and plan. Responsible for maintaining legendary levels of customer
service. Manages labor and other controllable expenses to budget and
leveraging company assets. Insures that operational disciplines are
established and maintained and the store passes audit standards. Provides
coaching and feedback to inspire superior performance. Maximizes sales and
customer satisfaction by executing and maintaining merchandise presentation
direction. Conducts monthly accountability, training and motivational store
meetings as directed by the Sales Manager.
April 2002-January 2003 Sales Consultant Franklin Covey Schaumburg, IL
Responsible for providing exceptional customer service and sales that will
meet or exceed client expectations. Responsible for customer transactions
and accounting for revenues received. Maintains a professional working
environment.
Duties:
Meets customer needs by providing world class customer service that
meet exceeds
Customer expectations and selling, cross-selling, and up-selling
Franklin Covey products
and workshops through strong knowledge of products and services and
demonstrating
their use to customers.
Account for merchandise sales through accurate recording of customer
transactions.
Maintain clean, professional working environment in accordance with
Franklin Covey merchandise presentation standards.
Assist in opening and closing registers, as well as, counting
terminal funds.
Assist in business development efforts as directed by Sales Manager.
Ensures adequate stock levels are on sales floor.
Ensures compliance with all audit policies.
Assists in store inventory counts, daily and quarterly.
Attend monthly store meetings.
December 1999-April 2002 Independent Sales Distributor New Vision Temple,
AZ
Duties:
Conduct one on one sale presentations on how to build a successful
business. Market health products to help reach monthly sales goals. Give
quality customer service to meet or exceed customer's expectations of the
company.
February 1998-April 2002 Caregiver Coordinator Phoenix, IL
Duties:
Coordinating transportation for dialysis patient, setting up scheduled
appointments with physicians, oversee all correspondence in regards to
admitting and discharging patient from hospitals, and managed all
prescription orders.
July 1996-February 1998 Sales Manager Trainee Sears Roebuck Schaumburg, IL
Duties:
Supervising employees, managing weekly labor hours of the department,
interacting with retail clothing buyers on presentation of merchandise,
coordinating with replenishing staff to ensure product lines were accurate
in regards to pricing and stock.
November 1995-July 1996 Sales Associate Sears Roebuck Schaumburg, IL
Duties:
Servicing the customer's needs in regards to our product and calculating
daily transactions. Coordinate with the department manager on ensuring
promo's of merchandise is accurate.
June 1991-November 1995 Operations Manager Rare Secrets C.C.Hils, IL
Duties:
Supervising employees, calculating daily sales activities, managing
accounts payables and receivable, purchasing and maintaining inventory for
the business.
September 1986-June 1991 Assistant Manager Rare Secrets C.C. Hills, IL
Duties:
Maintain account payroll, accounting for cash receipts, managing inventory,
and coordinating salon operations.
Education:
Thornridge High School
Graduated 1986
Business Curriculum
Graduated with Honors
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