Customer Service Six Sigma

RICK JOHNSON

Mobile: 513-***-**** e-mail: *************@*****.*** 5927 Deerfield Village Dr., Mason, OH 45040

SUMMARY OF QUALIFICATIONS

Experienced Production Supervisor and Subject Matter Expert recognized for delivering sustainable

improvements in key metrics safety, quality and productivity using world class manufacturing concepts such

as Lean, Six Sigma, Kaizen and 5S in the folding carton industry. Strengths in personnel devel opment, training,

coaching, team building, interpersonal communication, planning and organizational skills.

PROFESSIONAL EXPERIENCE

1977 – Present

Graphic Packaging International

Production Supervisor (1988 – Present); Lead Machine Operator (1977 – 1988)

Production Supervisor overseeing 55 hourly personnel. Directly responsible for key performance indicators of

safety, quality, productivity and continuous improvement. Facilitate and/or participate in continuous improvement

projects using Lean, Kaizen, Six Sigma and 5S. Maintain communications with team to improve performance.

Lead eight shifts in quality, productivity, waste and continuous improvement savings

Establish work performance standards for 206-person operation

Develop training manuals and standard operating procedures for all processes

Deliver training to production teams in quality control and machine troubleshooting

Interview hundreds of candidates using behavioral interviewing

Collaborate with Machinery Division to bring new products to market working as subject matter expert

Liaison with Carton Design Team to improve machining efficiencies across numerous brands

Provide customer service support with on-site visits to support new equipment and/or new materials

Lead automation installation resulting in throughput increases 46% (12,000 to 17,500)

Received Miller Teamwork Award for outstanding teamwork

EDUCATION

Mechanical and Technical Drawing Diploma, Woodward High School, Cincinnati, OH 45215

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