Customer Service Sales
Resume:
Falynn Marshall
South Boston, MA 02127
***********@*****.***
Work Experience:
Citibank, Wellesley, Ma
Teller 2 January 2011- April 2011
Processed financial transactions, verified and released necessary account
information for clients, and performed various clerical duties.
Responsible for balancing daily financial transactions, calculating
currency and checks.
Maintain Sales goals.
Dunkin Donuts, Boston, Ma
Opening Key Holder August 2010 - January 2011
Open and ready store for daily operations. Take orders, prepare food and
beverage to order, take cash and credit payment.
United States Census, Boston, Ma
Census Taker March 2010 - May 2010
Conducted interviews in person when possible or over the telephone if
necessary. Maintained appropriate documentation and citizens privacy.
Spaulding Rehabilitation Hospital, Boston, MA
Certified Nursing Assistant
August 2008 - January 2010
Perform and or assist patients recovering from a traumatic physical or
brain injury. Duties included but not limited to - personal care, blood
sugar checks, foley catheter care, EKG's and wound care. Proactive in
identifying, reporting and participating in the resolution of any potential
or actual patient safety issues.
Marion Manor, Boston, MA
Certified Nursing Assistant/Mentor
December 2007-August 2008
Perform and or assist residents with their activities of daily living
(ADL), including
showers, continence care, mouth care, dressing, feeding, transports, and
activities.
At all times maintain Safety, Privacy, and Communication.
Chosen as Nursing Assistant Mentor; familiarize new CNAs with the daily
flow of the unit and help them to become ready to work independently.
MBTA Employees Credit Union, Boston, MA
Teller March 2007-November 2007
Processed financial transactions via online and audio banking services,
verified and released necessary account information for clients, and
performed various clerical duties.
Responsible for balancing daily financial transactions, calculating
currency and checks.
Mt. Washington Bank, Boston, MA
Teller/Customer Service Representative April 2005-March 2007
Consistent track record of meeting and exceeding retail sales goals and
recognized for high sales. Successfully implemented system conversions and
training for new programs.
Maintained personal accounts' records, handled deposits and withdrawals
from vault for businesses and other bank branches, and operated currency-
counting machine to ensure balanced transactions. Nominated to represent
bank in Texas for sales and customer service seminar.
Additional Experience
Food Service January 1999 - May 2005
Fine Dining Restaurants and Deli; duties included waitress, bartender, food
prep, and catering prep.
Qualifications:
Certified Nursing Assistant, Customer-service oriented, friendly demeanor,
and ability to establish positive rapport with people
Education:
Bunker Hill Community College, Charlestown, MA
Present
Archbishop Williams High School, Braintree, MA
2002
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