Sales Customer Service

Patricia A. Gerand

** ******* *****

Neptune City, NJ 07753

******@*****.*** 732-***-****

PROFILE

A highly competent professional, with a proven record of excellence in job

performance, seeking a position that will reward hard work and utilize

strong interpersonal and administrative skills. Noted for attention to

detail, professionalism, organizational skills, superior attendance record

and the ability to perform effectively in fast-paced environments.

EXPERIENCE

Gap Inc., Sea Girt, NJ 2003 to present

Banana Republic Sales Associate

. Responsible for generating sales by educating and informing customers

. Maintain a neat, clean and safe working and shopping environment

. Perform a variety of operational activities

American Lawn Sprinkler Company, Morganville, NJ

2010 to present

Office Assistant

. Assist staff with administrative duties as requested

. Client profile maintenance through data entry

. Compile information, complete reports and process documents as needed

. Assume receptionist duties, answer phone, route calls, facilitate

client concerns

Inimeg Mgt. Co. t/a Edison Comprehensive Care, Edison, NJ

2008 to 2009

Front Desk Supervisor

. Supervise all aspects of front desk

. Schedule appointments and tests, check in patients

. Handle and maintain patients charts

. Manage patients concerns and assist with meeting their needs and

insurance issues

Enterprise Rent-A-Car, Regional Headquarters, Neptune, NJ

2006 to 2008

Executive Assistant

. Prepare complex monthly reports to perform cross analysis for sales,

employee retention, profit and operations

. Plan and produce all event related activities for Enterprise including

regional meetings, fund-raisers, conferences and annual company

events. Manage all events on-site to ensure...

. Negotiate, set and maintain budgets for each event

. Coordinate travel for executives for various meetings

. Handle high volumes of confidential information

. Manage customer complaints and assist in the coordination of meeting

the customer's needs

Lilac Motor Corporation, D/B/A Coast Honda, Sea Girt, NJ

2001 to 2005

Sales Consultant

. January 2002 highest grossing salesperson

. Managed on-line customer requests

. Performed inventory of new and pre-owned cars

Remeth, Inc., Belmar, NJ

1985 to 2000

Manager (Business closed 10/00)

. Managed all aspects of the business and contributed significantly to a

40% growth in annual sales

. Hired, trained and supervised a staff of 30 people; evaluated

performance and developed work schedules

. Performed all bookkeeping functions including G/L, A/P and Payroll;

reconciled cash and bank statements

. Ordered all goods and supplies, and maintained optimal inventory

levels

. Decision making responsibilities regarding staffing levels,

promotional programs, entertainment booking, etc

. Effectively troubleshot/resolved problems and customer issues

. Provided/motivated others to provide quality customer service that

resulted in repeat and referral business

EDUCATION

Brookdale Community College, Lincroft, NJ Associate of Science, Business

Management

LICENSE/MEMBERSHIPS

Co Chairperson, Land Use Board, Borough of Neptune City

New Jersey Real Estate License

Former Member, Board of Trustees, Coastal Village Condo Association

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