Customer Service Data Entry
Resume:
Apt. ***
Falls Church, VA
22041
Email:
********@*******.***
Erwina Hawadi
Title: Operation Researcher Associate
Objective To secure a position as an Operation Researcher
Association and/or to become a major attribute of
an organization by contributing all of my talent
and creativeness to its growth. In return I want
the opportunity to grow, meet challenges and to
advance in the company on the basis of demonstrated
performance.
Relevant More than eight years of Data Entry Specialist
Experiences and experience, including records management, online
Skills: searching, and quality control of database records.
Job History: Lockheed Martin Aspen Systems Corporation
Rockville, Maryland, 1998 to Present
Operation Researcher Association, 2004 to present -
Currently working on a contract for the U.S.
Department of Housing and Urban Development's
(HUD), Office of Community Planning and Development
(CPD). Community Connections is the Information
Center of the U.S. Department of Housing and Urban
Development's (HUD's) Office of Community Planning
and Development (CPD). The Center serves State and
local agencies, nonprofit organizations, public
interest groups, and others interested in housing,
community and economic development.
The Center serves as a clearinghouse providing
users with program regulations; model programs,
case studies, publications on a variety of housing,
community and economic development topics; funding
information; training and conference announcements;
and referrals to technical assistance providers.
Responsibilities: Performing data entry and
customer service tasks for Resource Database,
especially Event Database. Additional
responsibilities include being a back-up to the
Administrative Assistant Coordinator to answer
incoming calls and other additional
responsibilities job as assigned by managers.
Data Entry Specialist, 2000 to 2004 - Worked on a
contract for the U.S. Department of Housing and
Urban Development's (HUD), Office of Community
Planning and Development (CPD). Prepared and
organized correspondence and reports; maintained
event calendars; provided database supports for
Organization Database, Event Calendar Database,
Materials Database, Consultant Database and Funding
Database. Abstracted and entered information on
relevant housing to the database. Searched
internet sites, screened magazines brochures, and
reported and contacted various organizations to
solicit publications to be added to the database.
Additional responsibilities include assisting
Database Supervisor in maintaining-up-to-date the
programs and providing creative suggestions for
assuring optimum customer satisfaction.
Data Entry Specialist, 2000 - Worked on contract
for the U.S. Department of Education's Office of
Educational Research and Improvement's (OERI)
project, Aspen's ACCESS ERIC. The goals of this
project are to construct an inventory of products
in a database that can and will eventually be made
available to the public; and establish baseline
data and performance goals designed to measure
OERI's progress in ensuring that the findings and
products of education research are useful to
policymakers and practitioners; and education
research reflects accepted standards of technical
merit and evidence. Provided administrative and
technical support; researched products; screened
books and magazines and reported and contacted
various organizations to solicit publications to be
added to the database.
Data Entry Specialist, 1999 - Worked on SuperNOFA
contract for the U.S. Department of Housing and
Urban Development, Office of Community Planning and
Development. Performed data entry and customer
service tasks for SuperNOFA project. Verified
accuracy of data, provided excellent customer
service, internet research, and entered and
maintained information relating to Housing and
Urban Development programs.
Data Entry Specialist, 1997 to 1998 - Worked on
Special Needs Assistance Program (SNAPS) Project.
Made outgoing call to the grantees for their annual
financial Homeless grant report. Responsible for
inputting the data such as the grant amount,
project name, project description, project address
into the Community 2020 software database.
Information Specialist, March 1997 - Worked as a
Data Entry Clerk in the Community Connections
Information Center. Entered and processed
customers' orders and captures all required
information. Supported keying and updated of the
ComCon Order Entry System. Maintained files of HUD
documents, processes pic-pacs, processes incoming
mail and returned mail, and photocopies documents.
Responsibilities for picking up and delivering
telephone reports to Program Information Center
Manager.
Freddie Mac
Data Entry Specialist, 1997 - 2005 (Part time)
Compiled and maintained large database records, and
provided general administrative/research support to
manager and performed additional responsibilities
job as assigned by the manager.
Accustaff, Temp Agency 1996 - 1997
Worked several short term contract jobs for
different companies. Data Entry Specialist,
Customer Service, and Receptionist.
Westpark Hotel, Rosslyn, VA
Leasing Consultant, 1996 - 1998
Maintained first-rate customer service as a
front-line client/member contact customer service,
provided administrative support, and
ARAMARK Corporation
Potomac, Maryland, 1994 - 1996
Guest Services Representative
Provided general administrative support, and
coordinated meeting activities for all meetings and
conferences, Served on help desk to the hotel
guest, making hotel reservations, provided general
administration support to the supervisor, provided
support and coordinated meeting activities for all
meeting and conferences.
GRAND HYATT HOTEL & HOTEL ARYADUTA
Jakarta, Indonesia, 1988 - 1992
Senior Secretary for the Business Center Office
Provided administrative support to hotel guest,
maintained first-rate customer service as a
front-line.
Part-time jobs:
I have a great interest in helping people, beauty
and simply looking good, so in my spare time I
enjoy working in the hospitality, and retail
industry where I could learn about the Philosophy
of Marketing and the Marketing Concept, It makes
the customer, and the satisfaction of his or her
needs, the focal point of all business activities.
Marketing focuses on the satisfaction of customer
needs, wants and requirements. My objective is to
contribute to a retail sales organization as sales
representative.
Liz Claiborne, Inc., November 2006
Sales Associate (part time), Tyson Corner, VA
Liz Claiborne is a well-known fashion industry
brand that values being brand-centric, focusing on
design, being customer-driven, being unstoppable,
and having an entrepreneurial mindset. The Chief
Creative Officer of Liz Claiborne is Tim Gunn, the
fashion-famous host of Project Runway. Liz
Claiborne was founded in 1976 with the goal of
taking high-end women's sportswear design and
making it affordable and accessible to working
women. As an employer, Liz Claiborne has won
several awards, including Working Mother's 100 Best
Places to Work, PINK's Top Companies for Women, and
Fortune's Best Places to Work for Women and
Minorities. Headquartered in New Jersey, Liz
Claiborne has offered part-time jobs in the past.
Ann Taylor, Inc., July 2005 to November 2006;
August 2007 - Present
Sales Associate (part time), Tyson Corner, VA
Ann Taylor, Inc., is a designs and markets an
extensive range of branded women's and men's
apparel, accessories and fragrance products.
Performed sales customer service tasks to ensure
that customers receive exemplary customer service
enhanced by clientele development programs and
superb product knowledge
Education Sept - Dec, 2010: Writing English at Northern
Virginia Community College (NOVA) - (still
continue)
2007 - Oracle DBA Certification, George Mason
University
1985 - Academy of Adelaide Management Secretary,
Australia
1984 - ASMI Extention (Academy of Indonesia
Management Secretary)
1984 - B.A., Accounting, Academy of Accounting of
University of Jayabaya
Jakarta, Indonesia
Special
Training: 2007 - SQL course, Fairfax County Public School
2002 Access Intermediate and Advance Course,
Rockville - Maryland
2002 Computer Information System Course,
Washington, DC, USDA Graduate School
2001 HTML Intermediate Course, Information
Technology Institute of Montgomery College
1996 - Office Automation Certification, Computer
Institute, Rockville - Maryland
1985 - Muirden Secretarial College, Adelaide, South
of Australia
1983 - Academy Secretarial and Management of
Indonesia
Computer Skills: Strengths:
* Detail oriented * Organized
* Prioritize accurately * Take initiative
* Dependable* Multi-tasking * Works well
independently
Skills:
* Microsoft Word * Microsoft Excel *
* Windows * Power Point * Word Perfect *
* Excel * Access * Order Entry Systems *Email *
Internet *
* Data Entry * Business Administration * Clerical
Support *
* Document Management * Alphabetic Filing *
Volunteering: Community Outreach, Literacy Council of Northern
Virginia
SOS Children, an Orphan Charity, Washington, D.C.
Habitat for Humanity - Alexandria, VA
US-IMAM (Indonesian Muslim Society in America ),
Washington, DC
Thrift Shop - Fairfax County, VA
Food and Friends, Washington, D.C.
DC Jazz Festival, Washington, D.C.
House of Angklung, Washington, DC
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