Customer Service Manager
Resume:
HEDDA YANO
Delray Beach, Fla. *****
Skills: Admin Asst//Receptionist/Exec Asst/Computer File
Management/Costume & Fabric Design/
Textile Design Consultant/Showroom Manager/ Retail Clothing &
Jewelry Sales/Jewelry Display
Customer Service/Wardrobe/Stylist/Personal Shopper/PC & Mac
Platforms/Excel/Word//Internet/E-mail
FIRST CLASS VACATIONS (Boca Raton, Fl)
Sales Specialist for Wholesale Cruise Lines
3/21/11- Present
ZINA STERLING SILVER (Beverly Hills, CA)
Asst. Office Manager; Admin. Asst., & Lead Sales Specialist in
Diamond & Artisan Jewelry & Display
Responsibilities: Selling to High-end Clientele; Computer
Inventory Mgmt; Jewelry Display; Repairs;
Active phone sales and follow-up; Retaining and updating client
book; Register; Closing Procedures
4/2008-3/2010
ANTHROPOLOGIE (Beverly Hills, CA)
Top performing lead sales associate. Wardrobe/Stylist for
celebrity clientele.
10/2003- 7/2007
NEW BAY/Z-PLY CORPORATION (NYC)
Originated and structured several systems that facilitated
growth of this vertical multi-million dollar
textile & design company.
Responsibilities: Showroom manager; Receptionist, Admin. Asst.
public relations liaison; created
customer database; operated 40 line switchboard; travel
arrangements; assistant to textile designer;
consulting on textile design selections.
9/1998-7/2003
DESIGNERS FORE LTD. (NYC)
Architects specializing in office and showroom design.
Responsibilities: Assisted architects in day-to-day operations;
all administrative
procedures; setup and revised fabric resource library;
blueprint copyist; resource
librarian and manager; customer service representative.
5/1995-6/1998
SHELBURNE SHIRT COMPANY (NYC)
Wholesale men's shirting company.
Responsibilities: Executive assistant to vice president; phone
liaison with domestic
and overseas factories; all administrative procedures; design
consultation;
9/1991-3/1995
VOGUE MAGAZINE /CONDE' NAST PUBLICATIONS (NYC)
Leading international fashion industry magazine.
Responsibilites: Administrative assistant. to editor-in-chief ;
coordinated daily schedule and travel arrangements; proofread
copies for couture runway shows; organized sittings and run-
throughs
for top fashion models
12/1989-7/1991
***
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