Engineer Years Experience

GERALD "JERRY" MCBENNETT

*** ******** **** *****: ********@*********.**.***

Pittsford, NY, 14534 585-***-****

CAREER OBJECTIVE

Data Communications Technical or Management position utilizing extensive

experience and in-depth knowledge of WAN, LAN, routers, and technical

problem-solving ability to readily identify and expediently resolve

network, applications, or user issues.

QUALIFICATIONS

. Extensive experience engineering solutions for capacity problems.

. Network operational responsibility (NOC second level).

. Seven years experience as a Regional Systems Engineer supporting 50

Systems Engineers and five years experience as a Systems Engineer

supporting 60 domestic, international, and global customers for a global

telecommunications carrier.

. Sixteen years' experience managing the US section of a global packet

switching network.

. Certifications include Cisco Certified Network Associate (CCNA) and

Agilent Certified Engineer (ACE). Completed numerous professional

development courses including Cisco router configuration.

. Salvaged a jeopardized major account worth $4M / month and increased

business with the customer by resolving a persistent global WAN

performance issue through changing the core network design.

. Recognized with numerous awards for technical problem-solving,

engineering support, and customer focus.

. In depth knowledge of Frame Relay, IP, ATM, LAN's, Routers, and data-

scopes / sniffers.

. Familiar with Cisco and Juniper routers, Lucent CBX and PSAX, Nortel

BSN5000 Paradyne and Zhone DSLAM's.

PROFESSIONAL EXPERIENCE

One Communications (Formerly ChoiceOneCommunications.)

2004- May 2009

Network Planning Engineer

2008- May 2009

Responsible for monitoring edge and core network (ATM & IP) to identify

capacity issues.

Produced a weekly report on utilization highlighting problem areas.

Developed plans as necessary to correct any identified problems. This might

be adding a new facility, upgrading an existing facility, a router groom,

adding additional router capacity, etc. These plans included any necessary

router configuration plans as the work order with step by step instructions

for personnel to accomplish the fix.

.

. Developed the first effective method of grooming customers off of

overloaded OC3's with 3000 customers using Concord eHealth to identify

high bandwidth user PVC's.

. Engineered solutions (including router configs) to load balance OC3's on

boarder routers.

Data Level 2 Network Engineer 2004-2008

Responsible for network health, maintenance, software upgrades, major

outage recovery, deployment of new equipment, root cause failure analysis

(ATM and IP networks.)

GERALD "JERRY"

MCBENNETT

Page 2

Maintained ATM network consisting of Lucent PSAX 1200's 2300's 4500's, CBX

500's, CBX 3500's

Maintained Cisco 7200 and 12000 series routers, Cisco Catalyst 3500, 4500

switches...

Configured and deployed Juniper M series routers replacing Cisco 7206

border routers.

Turned up new BGP customers and resolved OSPF routing issues in the

network.

I am familiar with IP sub-netting, VPN's,

. Enhanced automated database backups for Lucent PSAX's to check for good

backups and prevent loss of last good backup upon failure.

. Automated Juniper and Cisco router backups.

SPRINT, Rochester, New York

1990 - 2002

Regional Systems Engineer

1996 - 2002

Provided second level support and training to 50 Systems Engineers and

resolved third tier problems with Fortune 500 and other customers.

. Increased business 20% with a major global customer and salvaged a

$4M/month account by resolving a critical and persistent WAN frame

relay issue. Identified the root cause and redesigned the core

network with the data engineering group to meet customer

requirements.

. Represented field-engineering group in the design and roll out of a

new frame relay network. This included getting appropriate tools to

provide access and support on the network as well as the training

of approximately 200 engineers so that it was a flawless migration.

Systems Engineer / Senior Systems Engineer

1990 - 1996

Provided post-sales technical support to 60 Fortune 500 and other

customers.

. Implemented and provided support on a global network for Fortune

500 company resulting in a long term relationship generating in

excess of $1M annually.

. Implemented and provided support for a Frame Relay pilot for a

major company resulting in the conversion of network to Frame Relay

and becoming a $12M per year customer.

.

EDUCATION AND CAREER TRAINING

. Orange County Community College Engineering Science

. Cornell University Electrical Engineering

. Introduction to Cisco Router Configuration

. Advanced Cisco Router Configuration

. Agilent Certified Engineer

. Cisco Certified Network Associate.

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