Customer Service Administrative Assistant
Resume:
Yavetta D. Williams
Knoxville, TN 37922
*************@*****.***
My objective is to obtain a full time position that will utilize my work ethic including my
previous experience while enabling my growth to meet my full potential.
Professional Experience
U-Turns, LLC Administrative Assistant 2009-2011(Temporary Assignment)
Responsible for multi-tasking family accounts via internet and multiple phone lines.
Worked with Excel spreadsheets to organize accounts and filed payments to
QuickBooks database. Assisted with hiring process, light filing and bookkeeping.
Verizon Wireless, Customer Service Representative 2007-2009
Answered incoming calls assisting customers with billing including changing calling
plans and updating new equipment. Assisted with informing team of new policies and
procedures as updates were available. Provided positive and friendly customer service
while complying with company rules to diffuse customers’ anger and provide a
resolution.
OrthoScript, INC. Billing Specialist 2007
Responsible for auditing and monitoring patient accounts. Assisted with patient referrals
and new hire training. Managed and maintained patients’ records and basic accounting
including accounts receivable and auditing.
U.S. Internal Revenue Service, Document Service Clerk 2002-2006(Seasonal)
Processed and applied payments to taxpayer accounts. Responsible for screening,
sorting and processing tax documents. Stamped and batched documents to prepare for
filing. Maintained and updated taxpayer accounts handling checks and currency
amounts up to one million dollars.
Education
Medical Insurance Billing and Coding, Everest Institute 2006
Academic Diploma, Cedar Grove High School 1999
Technical Skills
Proficient in MS Office Applications, 55 WPM
10,624 keystrokes per hour
Strong research capabilities
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