Customer Service Sales

Eric J. Wolotschaj

** ******* *** . *********, ************* 01876

Cell: 978-***-**** . ********@*****.***

Manager: Regional Sales / Operations

Tenacious hands-on professional with 15+ years of experience providing

outstanding management and sales expertise to companies within retail,

construction, marine, and automobile industries. Accomplished and versatile

manager with proven ability to guide finance, operations, and human

resources functions and form / grow start-up companies. Articulate and

collaborative communicator, negotiator, and leader with talent for

creating, retaining, and expanding business; accountable for generating

revenues of up to $15M annually through development of strong, motivated

sales teams and superb customer service. Received national top 5 dealer

award for sales and service from marine manufacturer. Impressive track

record of improving bottom line for all previous employers, ranging from 3%

to 28%. Possess skills and abilities well suited for variety of industries

such as telecommunications, construction, fleet management, marine, and

retail, transportation and logistics.

CORE COMPETENCIES

Operations, Financial Management, Sales, Business Growth, High Quality

Customer Service

Organization Start-ups, Staff Development, Training, Leadership, Process

Improvement

Account Development, Retention, Expansion, Safety Compliance, Quality

Control

PROFESSIONAL EXPERIENCE

CITYSIDE, LLC Peabody, Massachusetts . 2003-Present

Local automobile rental company that acquired Avis Rent-A-Car franchise.

Avis operates as one of world's leading car rental brands, providing

business and leisure customers with a wide range of services at

approximately 2,200 locations domestically and internationally.

Transportation and logistics in the medical field. Sales of new and used

yachts, management and brokerage of client's yachts

Regional Sales & Operations Director

Guided all operations, financial management, and human resources for

franchise. Managed automobiles on rent and those requiring service,

stickers, and general maintenance. Oversaw budget and daily cash

processing, performing credit and collections for automobiles overdue.

Hired and trained company staff. Generated new corporate and major

accounts, ensuring high quality customer service. Maintained and updated

client record database credit accounts and generated weekly and monthly

sales reports that were compliant with franchisor requirements.

. Strengthened viability and success of company through expansion from

local company generating successful major automobile rental franchise

having fleet of 100+ vehicles.

. Fostered company's growth and strong reputation by creating and managing

effective customer service program, resulting in repeat business and

customer loyalty.

. Generated new, lucrative corporate and major accounts through cold

calling and lead generation.

NATIONAL CONSTRUCTION RENTALS, New England . 2007

Largest full-service rental company in United States with 60+ locations in

over 40 states. Specializes in temporary fencing and storage containers.

Regional Manager

Directed operations for 4 office locations in 7-state region. Oversaw P &

L, human resources, billing, and collections. Guided sales / marketing

efforts; managed facility operations; and trained fleet maintenance, sales,

office, and installation teams.

. Optimized effective operations by managing and supporting 30+ staff at

multiple office locations having fleet of 12+ vehicles.

. Enhanced company's viability and growth by maintaining profitability

based on overhead compared to work order requirements. Only office within

company to meet or exceeded monthly sales and performance goals and

generate profit.

. Maximized company's visibility and growth by effectively directing

participation at special events such as Live Nation, Extreme Home

Makeover, and PGA Tour.

RUSSO MARINE, Medford, Massachusetts . 2001-2003

Company that specializes in new and used recreational boat sales, marine

accessories, boat storage, and repair with boat slips and docking

facilities within New England area.

Retail Store and Accessory Manager

Charged with managing retail store and staff operations; supporting new and

used boat sales, repairs, and maintenance. Oversaw facility management,

closed and opened store daily and scheduled work. Hired, trained, and

supervised retail sales staff. Managed and ordered inventory based on

seasonal projects--sourcing all materials. Generated invoices, initiated

collection processes for overdue accounts, and tracked receivables. Guided

sales and marketing efforts, effectively tracking leads.

. Optimized store's operations and growth by increasing gross profit

margins by 35% through cost control of retail operations and high quality

customer service.

AMS CONSTRUCTION, Gloucester, Massachusetts . 2000-2001

General contractor specializing in residential and commercial property.

Construction Project Manager

Led multiple residential and commercial construction projects

simultaneously including establishing cost and sell prices based on

materials delivered and labor projections. Scheduled and monitored

subcontractors and material deliveries. Facilitated building permitting

process with local municipalities and managed land development. Scheduled

heavy equipment delivery. Created formal proposals and negotiated contract

prices and upgrades with buyers. Interfaced with contractors, vendors,

suppliers, and building inspectors.

. Enhanced company's bottom line through effective operations management

and sales expertise.

. Strengthened company's operations by utilizing Just in Time methodologies

in scheduling subcontractors and material deliveries, increasing

efficiency of billing cycles.

BEVERLY PORT MARINA, Beverly, Massachusetts . 1998-2000

Watercraft yacht sales, service, rental, and maintenance supplier.

General Manager

Directed retail operations including financial and human resource

management. Sold new and used boats, boat slips, accessories, and rental

services. Negotiated retail sales prices and guided process for financial

and insurance documents for new and used boat purchases. Organized trade

shows, scheduled maintenance, and oversaw storage. Opened and closed store

daily and purchased new and used watercraft, estimating trade-in values.

. Championed $1.75M in annual sales for company compared to $100K prior to

tenure.

CAREER NOTE

Employed as Yacht Broker from 2001 to present and held position as General

Manager and Owner of National Mobile Communications, a telecommunications

sales and service company, for 3 years. Also employed as Sales Associate

for Lakeport Landing Marina for 4 years. Details upon request.

EDUCATION

Business Administration Coursework, Franklin Pierce College, Rindge, New

Hampshire

TRAINING

Basic through Advanced Selling . Blueprint and Schematics . Boat and Yacht

Manufacturing

Business Owner / Operator . Franchise Owner . Fleet Management .

Telemarketing

Sensitivity and Diversity . the Art of Negotiations

COMPUTER SKILLS

Microsoft Windows, Office Suite, and Works . WordPerfect . QuickBooks .

Internet

Contact this candidate