High School Service

Location:

Posted:

August 14, 2011

Lisa A. Robinson

EDUCATION:

Graduated from North Caroline High School in June 1994, received High School Diploma. Course of study

was business.

Obtained an Associates of Applied Science degree major in Business Management from Chesapeake College

in May 2010.

WORK EXPERIENCE:

Choptank Electric Cooperative, Inc., 10384 River Rd., Denton MD 21629

Regional Account Representative (August 2010 - August 2011)

Chestertown District

Job Duties include incoming and outgoing mail, enter cash register payments which include cash, checks, and

credit cards, take deposit to bank, reconcile cash register with reports, process reports for collection purposes,

interact with members at their houses to collect payment or disconnect their electric if needed, complete

service orders if a member is moving or if they need the electric reconnected or disconnected, perform meter

exchanges if the meter is not working properly, and assist with reading meters as needed.

Member Service Specialist (2002 - August 2010)

Headquarters District

Job Duties included answer all incoming phone calls within the call center environment and handle them as

appropriate, open incoming mail payments and sort them in the appropriate piles to be processed through the

remit machine, complete clerical work which included correspondence, budget bill letters, credit reference

letters, and capital credits, inititate service orders to be printed to the various districts, contact members by

telephone in regards to capital credit refunds, conducted training of any new hires within the call center, and

data entry.

REFERENCES:

Bonita Stafford 410-***-****

Kristi Smith 302-***-****

Ginny Williams 302-***-****