Manager Customer Service

KIMBERLEY BALDWIN

** ***** **** ****, ***** Viejo, California 92656

949-***-**** 619-***-**** *************@*****.***

BOOKKEEPER

QUALIFICATIONS PROFILE

Diligent and highly motivated professional, offering extensive

AREAS OF EXPERTISE

background in providing support and facilitating team

BOOKKEEPING AND ACCOUNTING

development focusing on achieving and exceeding client and

ORGANIZATIONAL DEVELOPMENT corporate objectives. Adept at managing cash, debit, and credit

transactions as well as utilizing expertise on financial procedures

STRATEGIC AND FINANCIAL

and concepts. Known for dedication in streamlining business

PLANNING operations and processes while optimizing organizational

efficiency. Armed with experience in various administrative and

RELATIONSHIP MANAGEMENT

management functions, including strategic planning, leadership

COMPREHENSIVE DATA ANALYSES techniques, as well as direct and indirect coordination of sourcing

contracts. Interested in pursuing a challenging and rewarding

REPORT AND DOCUMENTATION

career to effectively promote skills and knowledge in bookkeeping.

ADMINISTRATIVE DEVELOPMENT

CAREER HIGHLIGHTS

Held accountable in creating comprehensive and user friendly Excel spreadsheet for inventory

Corrected formula mistakes, saving more than $40K of cost

Developed a program that eliminated all redundant and pulled data from one sheet to the next

without entering information twice

Provided easy to understand formulas that show target numbers for weekends, saving time and effort

Achieved five out of six unemployment hearings in the last year and effectively prepared the

documents

CAREER OVERVIEW

ACCOUNTING AND BOOKKEEPING MANAGEMENT

Ensured on-time submission as well as accuracy of payroll and all paid time-offs

Effectively managed deferred income accounts while providing monthly and quarterly corporate

reports and performing reconciliations at the end of each semester

Conducted several audits, including monthly safe and cashier audits

Successfully maintained and developed accounting practices necessary to pass yearly audit of

internal and external aspects of accounting

Provided necessary assistance and support in managing annual budget and conducting weekly

forecasting and variance reporting with breakdowns

Demonstrated expertise in encoding all accounts receivable invoices into spreadsheets and applying

to correct general ledger (GL) account

Held accountability in approving accounts payable invoices and post to correct GL account number

for daily transmittal

Ensured correctness and conciseness in developing numerous reports including variance data

Provided inventory reports of all office supplies, uniforms, and name badges

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KIMBERLEY BALDWIN

27 Royal Tern Lane, Aliso Viejo, California 92656

949-***-**** 619-***-**** *************@*****.***

ADMINISTRATIVE FUNCTIONS

Effectively handled all paperwork of new hires, including social security verification and

background checking; entered all information into ADP

Performed human resource functions, including staff hiring and training

Initiated on-time update of general manager’s calendar of activities in outlook, along with sending

and receiving appointment requests

Rendered outstanding administrative support for catering manager, executive chef, retail manager,

and resident dining manager, while ensuring compliance with regulatory standards

Observed accuracy data in keeping records of attendance of all employees

CUSTOMER SERVICE

Developed strong client relationships through prompt resolution of various issues and conflicts

Worked collaboratively with clients to ensure proper adherence to all accounting practices for the

school and company

CAREER PATH

Administrative Assistant to the General Manager

Sodexo Campus Services at Point Loma Nazarene University San Diego, CA 2005–Present

Catering Manager

Sodexo Campus Services at St. Ambrose University Davenport, IA 2003–2005

TECHNICAL EXPERTISE

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint and Publisher)

Quicken UFS Blackboard ADP

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