Customer Service Human Resources

Kassandra N. Sullivan

*** ******** *** *, *********, MN 55113

612-***-**** ********.*********@*****.***

Education

Bachelor of Arts in Psychology Bethel University, St. Paul, MN

Minor in Business

Relevant Skills

• Strong interpersonal skills, written and oral

• Excellent organizational skills and attention to detail

• Flexible and adaptable

• Competent in Microsoft Excel, PowerPoint, Word

• Relevant coursework: Human Resources Management, Business Problem Solving, Principles of

Management, Managerial Finance, Principles of Marketing

Employment

Caribou Coffee, St. Paul, MN October 2006 – Present

Barista/Team Member

• Carry out managerial tasks such as supervising team members and training new employees

• Improve operational efficiency by prioritizing, multitasking and problem solving during peak traffic

hours

• Display Caribou’s core values through product knowledge, team work, and integrity

• Ensure customer satisfaction by consistently providing a quality end product in a timely manner

• Build customer loyalty by making a connection with guests and delivering exceptional customer service

Ramsey County Family Service Center January 2011-May 2011

Intern

• Gathered background information of new clients in order to improve service and maintain good records

• Trusted with handling confidential client information on a daily basis

• Showed flexibility by assisting in a variety of tasks whenever needed

• Performed clerical duties such as photocopying, faxing, filing, and answering phones

Best Buy, Roseville, MN April 2009 – December 2009

Sales Associate

• Exhibited interpersonal skills by interacting with guests on a personal level in a

non-pressured setting

• Understood guests’ needs to successfully match them with appropriate products and

promotions

• Communicated about additional upgrades while helping guests make confident

decisions

Leadership & Volunteerism

Bethel University Women’s Hockey August 2007 – May 2011

Team Captain

• Demonstrated ability to execute time management through effective balance of multiple activities

• Worked collaboratively with other captains to make decisions that reflect the best interests of the team

• Provided leadership by motivating and leading by example

• Influenced team culture by connecting with teammates in a personal, non-intrusive

manner to promote team cohesiveness

Central Baptist Church Children Ministries February 2010 - Present

Volunteer Tutor and Mentor

• Create individualized learning plans to accommodate the unique needs of each

student

• Empower students by building confidence and promoting healthy social

interactions

• Instill sense of personal worth by challenging diverse, low income students

academically and recognizing accomplishments

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