Manager Customer Service

John Santillo Resume

**** *. ****** **** # *** 214-***-****

Garland, Texas 75044 ************@*********.***

Professional Objective:

A position in Production / Manufacturing Management with a progressive organization. That will

value and utilize my background, education, and experience.

Professional Experience:

4/07 - 6/10 UTECH Dallas – Plano, Texas

Production Manager / Scheduler

Planned, developed and implemented daily production schedules for Mastering, Replication, and

Print production departments. Conferred with department management to coordinate staffing and

additional equipment needs. Parallel scheduled Print Preflight and Pre-mastering to support the

daily production schedules. Approved sales order production start / finish dates with sales and

customer service. Prepared correspondences, reports, and schedules to provide updated

production capacity and performance. 24/7 production environment, manufacturing optical media

discs CD, CD ROM, & DVD’s. ISO 9002 certified and IRMA Anti-Piracy compliant.

4/94 - 3/07 Disctronics Texas / Discusa – Plano, Texas

Physical Distribution Manager

Responsible for the daily production of four departments receiving, shipping, stock control, and

support warehousing. Materials manager responsible for all adjustments and inventory balances

of six inventories. Including raw materials, spare parts, supplies for manufacturing as well as

finished goods and client owned materials. Responsible for scheduling both inbound and

outbound freight shipments (domestic and international). Implemented freight budgeting and cost

controls policies.

10/92 - 4/94 Page Boy Maternity - Dallas Texas

Physical Distribution Manager

Responsible for the distribution operations for a 48-store national retail chain Developed and

implemented centralized distribution with automatic stock replenishment systems. Maintained and

adjusted inventory / model stock levels for all store locations. Managed receiving, quality, and

selecting processes.

7/87- 10/92 Mervyn’s Distribution Center – Plano, Texas

Physical Distribution Manager

Managed 25 employees responsible for processing garments on hangers and high value

cosmetics / jewelry. Managed 35 employees responsible for selecting piece pull merchandise for

distribution to 75 national retail stores. Managed 21 employees responsible for receiving and

quality checking of all inbound shipments. Responsible for the scheduling of all inbound freight

shipments local, domestic, and international. Managed 25 employees responsible for selecting

and marking of case quantity merchandise.

8/75 – 6/87 Home Interiors and Gifts – Dallas, Texas

Physical Distribution Manager

Managed 40 employees that included stockers, checkers, and packers. Conferred with shipping

and receiving managers to address staffing needs Managed 28 employees responsible for daily

merchandise support shipments sent to five area distribution centers. Directly supervised orders

selectors and transportation drivers. Responsible for maintenance on all material handling

equipment and transportation equipment. Directly managed 15 employees responsible for

receiving as well as quality inspect checking.

Educational Background:

Associate of Art and Science

Dallas County Community College

Dallas, Texas

Major: Wholesale Distribution Technology GPA: 3.50

Youngstown State University

Youngstown, Ohio

Major: Business Administration GPA: 3.00

High School Diploma

Lawrence County Vocational Technical High School

New Castle, Pennsylvania GPA: 3.75

Multiple Manufacturing software systems.

Microsoft Excel, Word, & Power Point.

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