Quality Assurance Project

DANIEL CHOE

***** ****** ***, ***** *****, CA *1343 . 818-***-**** . ******@*****.***

EDUCATION

University of California, Irvine, Irvine, CA

**/****

The Paul Merage School of Business

Master of Business Administration, Strategy

University of California, San Diego, La Jolla, CA

09/2003

Bachelor of Arts, Economics

WORK EXPERIENCE

Turning Point Financial Resolution, Los Angeles, CA

09/2010 - 6/2011

Business Operations Analyst

Provided strategic analysis and recommendations for a financial services

company specializing in debt restructure, loan consolidation and personal

bankruptcy services.

. Managed projects by discussing project objectives and direction with

the VP, and translating business needs into a comprehensive project

plan to ensure successful project completion and achieve business

objectives. Current project involves researching and recommending CRM

software that would meet the needs of the company.

. Gathered data, conducted analysis and developed recommendations, while

continuously maintaining close communication with the VP and web

developers, to help implement the redesign efforts for our company

website.

. Prepared various ad-hoc reports and/or presentations for the senior

executives regarding new clients, closed accounts and monthly revenue

being generated on a monthly basis

. Created training tools and guidelines for the preparation of various

reports by conducting analysis of business processes and preparing

appropriate documentation.

Business Communication Institute, Los Angeles, CA

06/2009 - 11/2009

Business Management Intern

Responsible for seeking funding from local and government agencies; as well

as recruiting students and placing students with employment opportunities

at various telecommunication companies in the Los Angeles area.

. Obtained $24K in funding for telecommunication vocational training

program by communicating with local and government agencies and

negotiating the recruitment of students.

. Ensured all students received proper training and certification by the

completion of program by tracking student progress throughout the

course of the program.

. Created job placement opportunities for students by contacting

telecommunication companies and seeking out available positions our

students could be considered candidates for.

Unitrin Specialty, Woodland Hills, CA

03/2005 - 08/2008

Quality Assurance Analyst

Addressed business needs by designing, developing and executing standard

testing procedures to ensure customer and agent-reported website issues

were resolved for a $3B financial services company.

. Managed projects by leading cross-functional teams between analysts,

programmers, and business users; establishing clear common goals and

testing requirements. Delegated tasks to other analysts and led

weekly discussion meetings with other departments.

. Analyzed functional specifications and business process models and

reviewed test plans to develop comprehensive functional test cases and

documentation.

. Developed and executed test cases per approved test plans and

statements of work, including providing post-production support.

Responsible for completing approximately 10 projects per week.

. Ensured issues and defects were being addressed by quickly identifying

and logging defects and effectively reporting those defects to the

development team.

. Communicated the status of the functional testing phase of the project

with senior managers and colleagues; ensuring the timely and quality

delivery of all functional testing deliverables.

. Collaborated and communicated with outside vendors to troubleshoot and

address reported issues to facilitate agents' ability to bridge

information from various rating software.

. Provided assistance as necessary to help in development of test

specifications and business requirements for projects.

. Trained analysts and new hires in website and underwriting

applications, enabling analysts to perform multiple responsibilities

and duties, to help achieve maximum productivity in Information

Systems department.

Answer Financial, Encino, CA

06/2004 - 01/2005

Property and Casualty Insurance Agent

Resolved clients' insurance needs by providing consultation and advising

clients of their insurance options for one of the largest online personal

insurance brokerages in the U.S.

. Presented and explained insurance policy options based upon

prospective clients needs and goals.

. Managed portfolio of approximately 240 accounts; achieving 80% client

retention by maintaining continuous communication with clients after

initial sale of policy and ensuring clients' expectations were met.

. Prospected for new business by identifying and qualifying sales leads

generated from referrals, networking and lead databases.

ADDITIONAL INFORMATION

. Speak, read and write in conversational Korean

. Other interests include surfing, reading, tennis and basketball

. Coursework includes Financial Statement Analysis, Market Research and

Business Strategy

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