Customer Service High School

Jason B Kauffman *.**********@*****.***

** ******* **** ************ ******* PA 19053 215-***-****

OBJECTIVE

To obtain an entry-level position in the Human Resource Management Field within an expanding

company where education, perseverance and creativity will have a valuable application and a

future.

Education

Temple University Bachelor of Business Administration

Fox School of Business, Philadelphia, PA

Graduated 8/2009

Concentration: Human Resources GPA: 3.0/4.00

Northeast High School

1601 Cottman Avenue Philadelphia, PA

Graduated 6/2005 GPA: 4.0/4.0

Member: SPARC PROGRAM

(Engineering Program, where students had the opportunity to aid and facilitate in the simulation

of a space flight)

PROFESSIONAL EXPERIENCE

Prudential Annuities Service Center Dresher Pa

Customer Service Representative November 2009- Present

• Answered in-bound calls from Variable Annuity customers and sales force

representatives.

• Thorough understanding of the investment/annuity business

• Responsible for the understanding of various administrative PC systems,

knowledge of annuity products, knowledge of applicable tax regulations,

having the ability to process certain financial transactions and processing

requirements

Corporate Brokers Oxford Valley, Pa

Quality Control August 2009- November 2009

• Reviewed various types of contracts for a Fortune 500 company for accuracy.

Rapoport Pharmacy, Philadelphia, Pa

Customer Service Representative August 2003-August 2008

Provided customer service for 150-200 customers per day by taking

prescription orders, working the register, and provided assistance in the

purchase of items on the floor.

Trained new incoming employees on register, sales, and taking of prescription

orders

PROFESSIONAL/PERSONAL ACHIEVEMENTS

Awarded the People First Certificate

• Received when completing three courses within Temple University; Managing People at

work, Communication in organizations, and Power Influence & Negotiation

House Manager of Alpha Kappa Lambda Philadelphia Chapter

• Responsibilities included budgeting and implementation of all house members finances

and all bills that were associated with the house

Philanthropy Chair

• Organized all events pertaining to Alpha Kappa Lambda’s Philanthropies which include

Cystic Fibrosis and These Hands Do Not Hurt (Awareness and Prevention of Domestic

Violence And Sexual Assault)

Member of National Honors Society

• Member for all 4 years of high school

Manager of Northeast High School Varsity Football Team

• Head manager for 3 consecutive years of high school

SKILLS

• High level of expertise with Common Front End (CFE)

• Ability to aid others to effectively and productively complete tasks

• Organizational and motivational skills

• Problem Solver

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