Customer Service Human Resources

Jenean Gumina

** ******* ***** ** ************, GA 30120 US

************@*****.***

Primary Phone:770/828-9935

Payroll Specialist/Human Resources

OBJECTIVE

Human resources payroll specialist and lead with ten years of progressively

responsible experience providing office support to executives and clients.

Combine excellent organizational skills with hands-on technical knowledge,

superior memory for details and a strong work ethic. Self-starter with the

ability to analyze business operations and recommend strategies to improve

performance. Maintain professionalism at all times and use discretion when

handling confidential data.

EXPERIENCE

2/2010-Present AlphaStaff Atlanta, GA

Payroll Specialist

Process payroll with a PEO for over 70 clients. Guide clients to comply

with the department of labor and government, HR and more. Work with other

departments to provide consistent and stable customer service. Successfully

assisted with the transition of several clients that were part of an

outside PEO. Currently, import pay files, manually enter hours, commission,

tips, reimbursements, etc. Create custom reports and custom procedures to

accomodate several high end clients. Provide customer service and support.

4/2008-2/2009 Administaff Kennesaw, GA

Mid Market Payroll Implementation Specialist

Responsible for successfully implementing new clients seeking payroll needs

and human resources. Serve as payroll specialist for 100 plus employees.

Provide web training for new and existing clients and employees. Review and

explain several payroll reports alongside creating customized reports.

Yearend tasks, open communication and relationship building with company

and clients. Introduce beneifts plans and assist with explanation of

benefits and deadlines. Create and implement employee handbooks to follow

each client's company policy.

2/2006-4/2008 ADP Alpharetta,GA

Payroll Specialist II

Serve as payroll specialist level two and employee support. Processing

payroll, troubleshooting client and company level errors and

problems. Create and provide reports using ReportSmith. Importing files,

quarterly balancing. Yearend tasks, constant communication with company and

clients.

7/2005-12/2005 Safeway Phoenix,AZ Payroll Professional

Serve as payroll officer and employee support. Correcting paycheck

distributions, earn coding and leave pay. Worked in a team environment and

played key role in leadership. Scheduled meetings and short gatherings.

Assisted with software conversion. Ensure the efficient day-to-day running

of client relationships and operations and provide confidential support to

the president, director of operations, and treasury management. Assist with

HR functions, such as troubleshooting payroll and employee benefits issues.

Handle financial matters, including Accounts Payable. Achievements:

-Implementation assistance and knowledge -Benefit corrections and updates

-Established relationships with vendors. - Provide continuous support and

client care.

10/2004-06/2005 AmCheck Phoenix/AZ

Payroll Professional

Serve as payroll officer and client support. Intricately involved in the

company's growth. Ensure the efficient day-to-day running of client

relationships and operations and provide confidential support to the

president, director of operations, and treasury management. Assist with HR

functions, such as troubleshooting payroll and employee benefits issues.

Handle financial matters, including Accounts Payable. Achievements: -Child

support enforcement -Responsible for setting up court appointed

garnishments. -Established relationships with vendors.

4/2002 - 7/2004 Pinnacle Employee Group, Inc. Tempe/AZ

Payroll Officer

Serve as payroll officer and client support. Ensure the efficient day-to-

day running of client relationships and operations and provide confidential

support to the president, director of operations, and treasury management.

Assist with HR functions, such as troubleshooting payroll and employee

benefits issues. Achievements: - Trained new employees throughout tenure. -

Promoted to inventory management based on demonstrated work performance and

dedication. - Provide continuous support and client care. - Developed

professional-looking benefits packets and brochures. - Established

relationships with vendors.

EDUCATION

11/2001 Glendale Community College US-AZ-Glendale

High School Diploma Equivalent

1998-2000 Estrella Community College US-AZ-Avondale

Academic Courses Credit for advanced placement classes

2003-2005 Keiser College US-AZ-FL-Online Received Associates Degree in

Paralegal Studies

AFFILIATIONS

9/2003 - 6/2005

Keiser College Ambassador Program Ambassador

1998-2000 FBLA Secretary

SKILLS

Executive Support

Task Prioritizing and Efficiency

Inventory Control/Purchasing

Office Systems Management

MS Word, MS Works

Adobe Photoshop/Illustrator

Abra Software

SLS Triad

Peoplesoft 7 and Peoplesoft 8

Windows 95/98, Vista/XP

Scanning & Digital Photography

Technical Troubleshooting

Enterprise 3 and 4

ReportSmith

Citrix

I Reports/Quickview

Siebel

HRP-Davison

REFERENCES

Reference Type: Professional

Cynthia Mounday Pinnacle Employee Group, Inc. -Director of Operations

Phone Number: 480-***-**** Email Address: ******@***********.***

Reference Type: Professional

Cathy Bayley Air Liquide Corp. -Customer Service Director

Phone Number: 623-***-**** Email Address: ***********@*****.***

Reference Type: Professional

Denise Francis A&J Financial Services -President

Phone Number: 770-***-**** Email Address: *******@*****.***

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