Project Manager Training
Resume:
Samuel Winston Brown
Mu r r ieta, CA. 92563
***********@*******.***
Professional Summary:
Highly motivated, organized and self-confident Consultant leveraging several years of
extensive Technology Professional Training with healthcare technology experience
to support both EpicCare Ambulatory and In-Patient implementations and Go-Lives.
Education
• M BA, in Training and Development
• B BA, in Project Management
S K I L LS
• Strong Trainer/Instructor in Developing and teaching course t raining materials
• Excellent Epic Facilitator
• Strong understanding of Adult Learning Theory
• Strong t raining mentoring and support background utilizing multiple software
applications
• Strong Trainer/Instructor in Developing and teaching course t raining materials
• Telecommunication Infrastructure Planning, Washing State University
• Strong Managerial skills
• Take initiative and work well independently and in a team setting
• Demonstrate energetic and enthusiastic manners in a work environment
T echnical Summary
Software : CAD/CAM, MS ACCESS, MS WI N DOWs, U T I L I T I ES, JCL, ISP F PD F/TSO,
V IS IO, SMART, F MS, TRS
H a rdware: I B M 900, 3090, 3081, 3033, 3370 Definity System 75, G1, G3, Audix System
P aradyne Muxes, 3160 DSU/CSU, Nice Log Recording System, Cisco
R outers
2500 - 7500, Ethernet, Cisco Catalyst 5000, ATM 3174, 3220, 3260, Nortel
P BX,
E XPER IENCE
5/11-7/11 Novant Health
Cadence/Prelude Credential Trainer
• Classroom training of end users on use of Cadence/Prelude
• Closely worked alongside clinical end-users during “go-live”, supporting as Super User
providing new workflow processes, functionality and navigation
• Identified ongoing training needs of end-users
• Coordinating software updates and changes with users
• Understanding and interpreting clinical and non-clinical workflows, processes
• Developed and implemented training solutions to include: one-on-one, web-based and
classroom training
• Ensured effective integration of new or modified system/processes into Training
• Knowledge and understanding of adult learning styles
2010 – 2011 Fairview Medical Center
Ambulatory Trainer and Support
• Trained Epic Ambulatory Users through classroom instruction
• Provided go-live/post go-live support and problem resolution assistance
• Served as a resource person and as a liaison between clinics and information services
• Supported departmental efforts to improve customer satisfaction
• Worked with colleagues to coordinate and ensure appropriate training coverage
2009 - 2010 Sutter Health Systems
Ambulatory Credential Trainer and Support
• Completed Ambulatory Go-Live support preparations
• Prepared specialties/departments for system go-live Reported system issues
• Update and Provided System upgrade
• Provided and Inst ructed end-user support and t raining
• Delivered Pre-Go Live t raining and p roviding direct support to end-users
• Conduct t raining classes and worked with clinics and specialty departments to
f inalize
workflows
• Assisted in developing and maintaining t raining materials
• Provided End User Lab and Training
• Acted as a liaison for Information Systems and clinic departments on issues related
to systems and applications
• Understanding of Directory, network accounts and relationships to effectively
support end
users
• Responsible for resetting security and user passwords
• Provided ad hoc support for site questions and follow up
• Planned and scheduled site meetings and activities
• Tracked progress, reported updates and escalated issues to appropriate resources
• Coordinated site and project team members
• Conducted lunch and learn sessions during optimization
2003 – 2009 I T Consultant/Trainer
Diversified Equity Solutions, Inc
• Developed and implemented online t raining course materials
• Developed classroom t raining curriculum and individual department workflow
• P rovided t raining to support staff and providers in several locations
• Worked closely with user personnel to define objectives and outputs of proposed
systems i n accordance with departmental procedures
• Participated in improving organizational performance through recommending areas
or
approaches for improvement activities
• E xperienced in developing and managing project t imelines and resource allocation
• M anaged and prioritized multiple projects simultaneously in a changing environment
• A nalyzed and managed maintenance and support requests
• M aintained a high energy level and embraced new theory and application processes
2000-2003 Network Service Manager
Sprint, New York
• M anaged System Network and Performance for Community Providers
• M anaged and Produced Service Level Agreement Quality Report for each department
• T rained and wr i te manuals for departments on system performance and t rouble
shooting
• Research/Resolve system problems for Department head and end Users
• I mplemented Train the Trainer Sessions
• Served as Site Support Lead for several departments
• C reated instructional design materials for different end user audiences
• Developed department/workflow specific test scripts
• P repared and supported go-live by supporting dress rehearsals
• Responsible for monitoring and addressing learning gaps for Department Head
1998-2000 Sr. Technical Project Manager
AAA Club of America
• E valuated, test and managed technologies for productive growth of the company and
p rovide recommendations to senior staff
• P rovided direct technical support and problem resolution assistance
• Served as a resource person and as a liaison between managers and end users
• Supported departmental efforts to improve customer satisfaction
• Configured Nortel/Lucent PBX for Coverage Path, Pickup Group, Hunt Group,
Abbreviated Dialing, Bridge Extension, Agent Login-ID, Rout Pattern Class of
Restriction and Service.
• M anaged vendors for voice and data installations for 13 regions, while maintaining
F ull Managerial responsibility for daily operations, which included Definity
G3 PBX, Call Management System (CMS) for real t ime and H istorical Reports,
Spilt/Skill Summary, Call Automated, Call Detail (ACD), Custom Report User
Permission and Call Vector
1995 – 1998 Sr. T rainer
Metropolitan Life Insurance Company
• Developed and implemented online t raining course materials
• Developed classroom t raining curriculum and individual department workflow
• P rovided t raining to support staff and providers in several locations
• Participated in improving organizational performance through expert
recommendations
• E xperienced in developing and managing project t imelines and resource allocation
• M anaged and prioritized multiple projects simultaneously in a changing environment
• Worked independently on leadership roles and as well as on learning team projects
• Documented fact-finding results and made recommendations
• S trong ability to articulate technical and user needs in a concise manner
• P repared complete user and technical documentation for systems implemented
• A nalyzed and managed maintenance and support requests
• M aintained a high energy level and embraced new theory and application processes
1987-1995 Metropolitan Life
Trainer / Instructor
• Taught classes such as: In t roduction to Computers, The Basics of Microsoft Office,
E xploring the Web, Techniques of Supervision, Managing Organizations, Managing
B usiness Communication, DB2, SQL, COBOL, CAD/CAM, JCL and UT I L IT IES,
COBOL, COBOL2
• Developed class schedules and materials
• Team lead on multiple office projects
• T rainer for Programmer and Analyst Staff
• Developed Training Program and Cur r iculum
1983-1987 Metropolitan Life
Senior Information System Engineer
• E valuated new technologies on multiple platforms and provide expertise to CIS and
L OB System Engineering professionals for implementation of these new technologies.
• P repared and delivered management overview for new technologies
• W rote wi ring specification for vendors and verified certification and adherence to
A T&T Systimax Cabling Structured (568A or 568B)
• Configured and installed Cisco Catalyst switches and routers
• Configured Phone System (PBX) 75, G1, and G3 switches
• M anaged 12 Call Centers and Vendors for each location
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