Manager Customer Service
Resume:
RESUME
Lory H. Ngirailild
P.O. Box *****
Barrigada, Guam 96921
E-mai Address: **********@*****.***
Contact Number: 671-***-****
EDUCATION
Graduated Palau High School 1995 Diploma
Palau Community Collage 1998 N/A
Work Experience
Ministry of Health 2001-2006 Administrative Assistant
Koror, Republic of Palau
96940
Work duties and responsibilities
- Answer telephones and transfer to appropriate staff member.
- Meet and greet clients and visitors.
- Create and modify documents using Microsoft office.
- Perform general clerical duties to include but not limited to:
photocopying, mailing and filing.
- Maintain hard copy and electronic filing system.
- Coordinate and maintain records for staff office, space, phone,
company credit cards, and office keys.
- Setup and coordinate meeting and conferences.
- Maintain and distribute staff weekly schedule.
- Support staff in assigned project based work.
- Other duties as assigned by the Company Manager and Director.
Skills
- Ability to communicate effectively in writing.
- Ability to talk to others to convey information effectively.
- Obtaining and seeing to the appropriate use of office equipments, and
materials to do certain work.
- Identifying complex problems and reviewing related information to
develop and evaluate and implement solution.
- Ability to understand, work and comply with all Company rules and
regulations.
- Report to the Company Manager all the functions and problems on a
monthly basis.
Task:
- Attend meetings in order to record minutes.
- Compile, transcribe, and distribute minutes of the meeting.
- Make travel arrangements for executives.
- Prepare agendas and make arrangements for committee, board, and other
meetings.
Taco Bell Micronesia Mall 2007-2009 Cashier
Dededo, Guam 96929
Larue Ikeda (Supervisor)
Work duties and responsibilities:
- Ensure that each customer receives outstanding services by providing a
friendly environment, which include greeting and acknowledging every
customer.
- Accurately and efficiently ring on registers and accurately maintain
all cash at the register.
- Communicate customers request to management.
- Maintain orderly appearance of register area and supply stocked.
- Any other task as assigned from time to time by any manager.
Skills
- Ability to process information/merchandise through register system.
- Ability to communicate with associates and customers.
- Ability to read, count, and write to accurately complete all
documentation.
- Ability to operate all equipment necessary to perform the job.
K-Mart Cooperation Guam 2009-2010 Customer Service
Tamuning, Guam 96931
Jennifer Sablan (Supervisor)
Work duties and responsibilities
-Handle returns and exchange for customers, and provide information
regarding store and merchandise.
-Holding merchandise for customer until they pick it up.
-Checking with the department manager to see if specific merchandise is in
stock.
-Assisting lost children and others looking for each other in the store.
-Making announcement on the public address system.
-Answering phone inquiries regarding store hours or availability of
merchandise.
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