Customer Service Physical Therapist
Resume:
** ********* ****** ***** 347-***-****
Staten Island, NY ***************@*****.***
10302
Sophie Wentworth
Objective Through strategic planning persistence, and
superior business development initiatives, I am
confident I can help your staff increase sales and
company goals in customer growth and expansion. My
management experience has strengthened my ability
to analyze customer needs, co-develop appropriate
solutions and win over both prospective and
existing customers.
Work Experience 2004-Present Community Care Services New
Jersey
Customer Service Supervisor
Responsible for developing staff with regard to
product knowledge, customer service skills, and
compliance with all company policy and procedures
Coordinate with respiratory therapists to arrange
for proper equipment for initial patient set up
Make weekly visits to Saint Peter's University
Hospital to interact with Physical Therapist and
Pulmonologists to gain patient referrals.
Collect, screen and evaluate information to
identify and pursue opportunities, which improve
all aspects of patient care and services, there by
increasing client satisfaction.
Accurately track and record data used to identify
patient outcomes.
Working knowledge of all required guidelines and
protocols for billing as well as AR and Collections
with regard to Medicare/Medicaid, Commercial and
Private Insurance Companies.
Work with all Managers and staff to ensure company
standards are followed consistently.
Senior Customer Care Specialist
Responsible for entering and all DME orders in the
Dezine system in a timely and efficient manner
Verify all patient information including insurance
coverage and obtain authorization for equipment
Appointed lead contact for all customer/patient
relations
Comply with all Federal and State regulations such
as OSHA, HIPPA, FDA & JACO
Maintain all patient information in strict
confidence
Reconcile all daily delivery tickets and route
sheets
On Call Supervisor - Fielding and troubleshooting
customer inquiries regarding equipment malfunctions
as well as customer complaints always using
superior judgment to ensure all issues are resolved
effectively and timely.
Strong knowledge of DME and ICD9 coding.
2003-2004 Ocean Breeze Home
Care New York
Customer Service Specialist
Entered and processed all customer orders for DME
into the Dezine system
Scheduled and confirmed all DME deliveries
Processed all respiratory related orders, i.e
Oxygen set-up, CPAP and BIPAP
Trained all newly hired agents on the Dezine System
.
Strong knowledge of DME Coding and ICD9
2001-2003 Billing Coordinator
Processed all commercial billing
Responsible for obtaining authorizations and
reauthorizations for all rental DME equipment
Contacted patients to collect any outstanding
balances.
Computer Skills
Strong knowledge of Dezine, Working knowledge of
FASTRACK & Microsoft Office
Education 1983-1987 Susan Wagner High
School Staten Island, NY
References Available Upon Request
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