Manager Customer Service

aquinas FRANCE

***** ******* **

MARYLAND HEIGHTS, MO 63043

HOME . 314-***-****

Email: ***********@*****.***

objective

To obtain a challenging position that will allow me to effectively exploit

my academic acumen, interpersonal skills and job related skills.

Education

Bachelor of Arts and Science Degree in Sociology

May. 2007

Alabama State University

Montgomery, AL

.

PROFESSIONAL WORK EXPERIENCE

GENERAL MANAGER/FLOATING GENERAL MANAGER Aug 2010-

Present LAQUINTA INN AND SUITES

Maryland Heights, MO

. Budgeting (Profit and Loss Analysis)

. Administering Payroll

. Accounts Payable

. Accounts Receivable

. Monthly Ordering of Supplies

. Scheduling of Employees/Labor Standards

. Star Report Analysis

. Controlling Expenditure

FLOATING GENERAL MANAGER

Sept.-2007-Aug 2010

RED ROOF INN HOTEL

Saint

Louis, MO

. Budgeting (Profit and Loss Analysis

. Administering Payroll

. Accounts Payable

. Procurement/Ordering of supplies

. Scheduling of Employees/Labor Standards

INTERNSHIP

Aug-2006-Dec 2006

LIGHT HOUSE COUNSELING CENTER

Montgomery, AL

. Assisted Counselors with Permanent housing for the homeless

. Assisted Counselors with treatment for Co-occurring disorders

. Assisted in providing references for clients with substance abuse

concerns

. Assisted in providing references for clients with mental illnesses

. Assisted in providing references/counseling for Aids victims/Aids

prevention

CHILD ADOLESCENT PROFESSIONAL 1 Sept.

2005-June 2006

SERAAJ FAMILY HOME

Montgomery, AL

. Provided basic care maintenance for children between the ages of 11-17

years

. Provided security

. Assessed and conducted basic communication and behavioral skills

. Set-up dinner

CUSTOMER SERVICE REP.

Oct. 2003- June

2004

HOME DEPOT CUSTOMER CONTACT CENTER

Riverview, FL

. Processed orders

. Checked status of paid orders for delivery

. Resolved problems with shipping of defective items

DATA ENTRY MANAGER

Jan. 2002-Sept.

2003

ALABAMA STATE UNIVETRSITY/DEPARTMENT OF PSYCHOLOGY

Montgomery, AL

. Trained workers on the Statistical Package for the Social Sciences

System (SPSS)

. Devised schedules for workers

. Supervise workers who entered data from the Abstinence Program with

the Montgomery County Public School System.

CREW CHIEF

May 1997-Mar. 1999

MCDONALDS RESTAURANT

Mobile, AL

. Assisted in hiring of new employees

. Assisted in training of new employees

. Assisted in making schedules of employees

Contact this candidate