Customer Service Administrative Assistant

CHARLINE C. DIZON

**** ***** ******, *******, ** 90630 - VM 323-***-**** - Email address

********.*****@*****.***

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Summary of Qualifications

More than 15 years of professional experience in administration,

coordinating & customer service. Strong knowledge of general accounting

procedures, medical terminology. Ability to achieve long-term goals & meet

operational deadlines. Detail-oriented, hard worker, excellent time

management skills, energetic & versatile team player. Events planner, for

social & private affairs, including for Cypress School district. PTA

Treasurer and Vice President of Ways & Means at elementary school &

district level.

EDUCATION

CALIFORNIA STATE UNIVERSITY OF LONG BEACH

Bachelor of Science in Health Care Administration, Graduated December 2000

Computer Experience

Microsoft Office XP including, Word, Excel, Power Point, Access, Outlook,

RPM, MAC-OS, NMS, Facets 4.12, Crystal 6.0, QuickBooks, Dictaphone,

Internet including E-mail marketing sites: constant contact, & Social

Networking sites: Twitter, Facebook, tr.im, full working knowledge of

spreadsheets, data entry retrieval & management.

WORK EXPERIENCE

. Executive assistant/Client Services 01/08- 01/10

POWRNAPS Retail Concepts, Inc, Seal Beach, CA

Assistant to the CEO/President, maintained his calendar, travel

arrangements, expense, e-commerce, & inventory reports. Responsible for

the company website. Collaborated with manufacturers & suppliers to

create & produce company products. Provided customer service to

consumers. Created & launched monthly email blasts using constant

contact. Liaison to new retailers & brokers. Managed accounts receivable,

invoicing, shipping & handling of all products.

. CREDENTIALING Coordinator II 09/02- 08/07

PacifiCare Behavioral Health, Inc., Santa Ana, CA

Maintained weekly Compliance reporting. Liaison for outside verification

vendor. Reviewed, researched & verified information for propriety,

completeness & accuracy on provider application for credentialing.

Identified & maintained providers re-credentialing compliance following

NCQA standards. Collected & analyzed evidence for NCQA site & treatment

record audits. Contact for preferred contracted groups. Collected &

reviewed solicitations from providers, Reviewed, prepared & presented

adverse issues to credentialing committee. Managed credentialing provider

helpline.

. Administrative Assistant 02/00-05/01

Patriot Communications LLC, Los Angeles, CA

Supported CEO & Vice President, maintained calendars, drafted routine

documents, made travel arrangements, scheduled meetings internal &

external, database management & monthly progress reports. Screened,

organized, prioritized, & routed incoming mail, phone calls & email.

Oversaw & unraveled company employees concerns & suggestions.

. Business Development Administrative Intern 01/99 -02/00

Anaheim Memorial Medical Center, Anaheim, CA

Broad range of clerical & marketing functions. Composed letters,

memorandums & reports from dictation, & verbal direction, &

recorded/transcribed meeting minutes. Database management, assisted in a

Physician article for a community brochure, prepared budgets for FY00.

Assisted with coordination of community, educational classes: for

maternity, seniors and families. Designed a wide variety of flyers for

hospital departments. Research for the Public Relations lead. Prepared &

assisted in a Public Service Announcements.

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