Sales Manager
Resume:
Richard F. Demeter
Henderson, NV 89044
http://www.linkedin.com/in/richdemeter
702-***-**** **********@*****.***
EXECUTIVE SUMMARY
Well-rounded Exhibitions Operations professional with the ability to
translate team building, process improvement and financial management into
positive P&L results. Utilizes a down-to-earth employee focused style
combined with high level analytical skills used to drive change in troubled
organizations and bring about material improvement in operations already
functioning at a high level.
Key areas of expertise include
Trade Show Operations Leadership Assessment and Coaching
Lean Strategy for Service Warehouse Operations
Organizations
Union and Vendor Negotiations Financial Analysis and Cost
Containment
PROFESSIONAL EXPERIENCE
GLOBAL EXPERIENCE SPECIALIST, Las Vegas, NV 2005 - 2011
Formerly GES.
Vice President, Operations 2008 - 2011
Responsible for day to day management and long range strategy of General
Services Contractor with $120M in sales in the Las Vegas market. Direct
reporting staff of 4 Directors and 4 Senior Managers, managed a full time
staff of 25 to supervise a union workforce that peaked at 1,800 in a 600K
square foot warehouse.
Direct production responsibility for Material Handling, Deco Operations and
Electrical Rigging for over 200 events a year, including the largest trade
shows in North America - CES, Conexpo, MAGIC.
Captured additional $2.5M in OI, leading the city's Lean Initiative.
Negotiated favorable contract with IATSE that held increases in wages and
benefits below national averages.
Received company's ACE Award for implementing a warehouse consolidation
that reduced the footprint by 25% and afforded a write down of over $7M
over multiple years.
General Manager, Northeast Division 2005 - 2008
P&L responsibility for a $40M organization, producing events from Atlantic
City, NJ to Boston, MA, including the NY market. Managed all lines of
business including sales, operations, account management, customer
services, finance and facility.
Brought the Division in to profitability during tenure. Went from negative
OI in 2005 to profitability in 2007 with substantial performance bonuses
paid to the staff for the first time in over 5 years.
Restructured Operations team by hiring and training 7 new employees in 14
months, driving a culture shift that improved Labor to Revenue metric while
providing a substantially improved product.
Negotiated a game changing contract with the largest customer that
generated additional revenue and doubled Direct Margin.
Negotiated favorable 5 year contract with IBT that provided substantial
improvements.
Richard f. Demeter page two
GLOBAL EXPERIENCE SPECIALIST (Continued)
Reduced Workers Comp and Liability claims over 30% in a 3 year period by
creating a Safety Culture that increased awareness of safety issues at all
levels of the organization.
Increased Customer Service scores by over 15% by implementing intensive
training and raising the general profile of Service within the
organization.
THE FREEMAN COMPANIES, Kearny NJ 1990 - 2005
Held various supervisory and management positions over a 15 year career
with the largest General Services Contractor in the industry, including
Operations Supervisor
Operations Manager
Transportation Manager
Account Management
Managed a start up transportation division that went from $0 to over $5M in
sales in just 24 months. Designed and implemented all operational
processes and sales procedures, as well as taking personal sales role on
large events.
Managed and successfully defeated a union attempt to organize supervisory
staff. Worked directly with legal counsel to navigate the NLRB hearings
and subsequent election.
Designed and implemented a material handling paperwork tracking system that
reduced claims by 50%.
EDUCATION
BA, Communication Arts / Philosophy, Marist College, Poughkeepsie, NY
MEMBERSHIP
Current Member, IAEE International Association of Exhibitions and Events
Past Member, Board of Directors of the NY Chapter of IAEE
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