Sales Customer Service
Resume:
Dionne Weatherton
Covington, Ga 30016
***********@*****.***
OBJECTIVE: Obtaining a higher level position which would use my
capabilities and offer a challenging and satisfying career with
opportunities for career development and growth
SUMMARY OF QUALIFICATIONS:
Proficient in Microsoft Windows, Word, Excel, Internet, Lotus Notes, Novell
Groupwise Messenger, Accurint, AVAYA phone system, CRM, ePro Applications,
and STARS database systems; Excellent organizational skills, detail-
oriented, able to meet deadlines, Type 45 WPM, work effectively alone or
part of a team
State of Georgia, Department of Human Services, Atlanta, Georgia 2008-
Present
Agent - Work From Home
Establish child support obligations and ensures such obligations are met;
Involving phone, email correspondences and personal contact with parents,
legal guardians, the legal community, service agencies, and employers; Use
customer service skills to include active listening and negotiation ability
with strong communication techniques. The position provides clear
description of issues for medium to high complexity problems which requires
critical thinking skills, good judgment and decision-making abilities to
monitor and manage caseloads to ensure that child support obligations are
met
Bank of America Corporation, Tucker, Georgia 2005-2008
Fraud Claims Analyst - Call Center
Investigated potential fraudulent accounts for the prevention and detection
of possible transaction fraud and identity theft; Followed established
procedures and guidelines and research utilizing multiple security
databases; Verified credit reports; Balanced a level of quality and
productivity to insure legitimacy of cardholder, transactions, and
maintenance changes; Set up fraudulent claims for customers; Responsible
for moderately complex research and analysis of account activity to assess
levels of risk and fraud types, daily calls range from 50-150 contacts per
day
GlaxoSmithKline, Parsippany, NJ 2000-2004
Sales Coordinator
Originally hired as a Human Resources Assistant and was promoted to Sales
Coordinator as new skills were learned and job responsibilities increased.
Scope of responsibilities for Human Resource Assistant: Scheduled
candidates for interviews, tracked numbers of interviews in Excel. Scanned
employment paperwork, and created offer letters; including employment
verification, prescreening of employment applications and reference checks;
Liaison for company between human resources and temporary agencies, posted
current job openings. Scope of responsibilities for Sales Coordinator:
Generated continuous volume of phone calls to nationwide territories in a
call center atmosphere; Maintained open relationship with dental
professionals; Provided expert advice on current and up to date usage of a
various progressive oral care products; Collected information, wrote
detailed reports and collaborated to develop training for any concerns
identified from the record reviews; Analyzed and verified credit card
purchases, shipped samples of products to healthcare professionals, managed
dental professional website
Cendant Real Estate & Hotel Corporation, Parsippany, NJ 1998-2000
Sales Administrator
Effectively managed company franchise and travel sales database using
AS/400 and Apollo databases; Daily entry of mortgage loan applications;
Assisted with special sales and delinquent accounts; Prepared weekly
newsletters and correspondences of hotel openings; Reviewed hotel
agreements, changed requests, and processed franchise renewals; Prepared
proposals and client presentations
Prudential Healthcare Insurance Company, Roseland, NJ 1994-1997
Underwriter Assistant-Provider Relations Representative
Liaison between members and providers concerning insurance eligibility, co-
payments, authorizations; Accountable for Medicaid and Medicare members
questions were answered, problems and requests resolved; Researched
accuracy of medical life and disability insurance applications prior to
underwriting process; Assisted with questions regarding billing
discrepancies
EDUCATION
Upsala College, East Orange, NJ
B.A. Degree in Sociology
Fundamentals of Networking
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