Customer Service Assistant

Whitney N. Howard

* *** West Street * Whiteland, Indiana 46184 * 765-***-**** * *************@*****.***

Education: Franklin College, Franklin, IN

Bachelor of Arts: May 2011

Major: Political Science

Minors: American Studies, History & International Relations

Skills: Written and Verbal Communication, Microsoft Word, Excel, InDesign, PowerPoint, Planning,

Promotions, Supervision and Customer Service in Residential and Office settings.

Experience:

Melina Kennedy for Mayor of Indianapolis, Indianapolis, IN 05/11 – Present

Communications Intern

Drafts and writes press releases and opinion articles

Manages media clips and social media outlets

Analyzes research and inputs data

Girls Inc., Franklin, IN 05/11 – 08/11

Assistant Program Coordinator

Designed and implemented activities and programs for girls aged 5-17

Monitored and held girls accountable to Girls Inc. policies and procedures

U.S. House of Representatives, Congressman André Carson, Indianapolis, IN 05/10 – 08/10

Legislative Office Intern

Helped coordinate the day-to-day operations of the office such as handling correspondence,

responding to phone inquiries, attending staff meetings as well as greeting and interacting with

constituents

Attended local events, conferences and meetings

AmeriCorps, Franklin College, Franklin, Indiana 06/09 – 08/09

CAPE Grant Intern

Designed and distributed educational programs, games and informational materials for children

Hosted community fairs and information sessions for children and parents alike

Canadian Parliament Internship Program, Ottawa, Canada 05/09 – 06/09

Government Intern

Served under MPs David Tilson and Bruce Stanton

Designed and marketed constituent information materials

Wrote press releases, speeches, and articles for mass release

Assisted with administrative office work and attended committee meetings

Related Experience:

Office of the Registrar, Franklin College, Franklin, IN 02/08 – 05/11

Student Assistant

Performed clerical duties such as filing, faxing, copying, and answering phone calls

Registered students for classes as well as assisted with student advising

Entered data and cross-examined confidential information

Department of Residence Life, Franklin College, Franklin, IN 08/08 – 05/11

Resident Assistant

Supervised a floor of 30 women in a building of 250

Planed and designed educational and social hall programs and bulletin boards

Served as a liaison between residents and the college administration

Honors and Activities

Delta Delta Delta Sorority: Social & Risk Management Chairwoman

Rho Lambda: Women’s Greek Leadership Honorary

Student Congress

Contact this candidate