Customer Service Sales

Edward L. Crown **** East **th Street Brooklyn, NY 11210

Email: ***********@*****.*** Mobile: 718-***-****

Skills:

Excellent interpersonal communication skills.

Strong verbal communication with clear voice and great telephone personality and manner.

Excellent written communication skills. Can draft professionally formatted contracts and proposals with

explicit terms and conditions. Knowledge of how to compose a general, professional business letter.

Proficient computer skills; Microsoft Word (including Vista), some Excel and Outlook.

Organized business and time management skills.

Organized and detailed record keeping.

Ability to complete tasks in a designated time-frame

Possess creative and critical and thinking abilities.

Strong sales ability; can close sales effectively.

Very reliable and dedicated service provider who can work well within a team structure

but is also a highly motivated self-starter that can work on personal projects, effectively,

without supervision.

Exhibits professional business manners, patience and poise with each project, customer

inquiry or task.

Thrives in a fast paced, demanding environment with excellent multi-tasking abilities.

Very quick learning abilities in understanding new services and how to present them properly

and effectively.

Exhibits required diplomacy in each business setting.

Extremely dependable and loyal to each organization I have been employed by, or will be

employed by. Exhibit honest business practices, with emphasis on maintaining integrity.

Welcome industry related study at making me more professionally knowledgeable.

Apr 2002- The Metro Group, Inc. 50-23 23rd Street Long Island City, N.Y. 11101

May 2009

Business Type:

Full Service Chemical Water Treatment Company for the control of corrosion and scale in HVAC

Systems, providing preventative maintenance services for the preservation of capital equipment with

energy efficient operation.

Title: Sales Account Manager

Job

Performance:

Grew base business from $545K to 950K from 3rd quarter 2002 to May 2009. Customer

base was comprised of mainly building owners, property management agencies, with universities,

hospitals, plant operations and various other facilities and institutions.

Won 2007 Salesperson of the Year Award. Was the runner-up for the same award in 2005.

Annual growth rate average was 12% with only 1% attritional losses.

Proactively monitored customers systems via field technician’s notes and laboratory reports,

which led to providing consultation with potential issues that would be a cost concern to the

customer i.e.: potential systems damage and efficiency issues, through water chemistry analysis.

Was able to pinpoint underground hot water leaks in building’s boiler return-line systems (for

open systems), which is very costly to ownership.

Formatted monthly computerized service reports to the client for service validation

as well as providing vital written consultation as added-value to the customer.

Acted as a liaison with service manager to coordinate and schedule service dates through the

department to the customer in a timely manner.

Handled all administrative aspects of managing the territory, which included:

The responsibility of handling accounts receivables issues with collecting past due invoices.

Responsible for issuing all credits from decision making to inputting all necessary information

into database. Handled all customer service issues as the single contact point.

Designed and created sales aids and marketing materials, such as: fliers, promotional bulletins and other

informational sheets.

(Page 1)

Edward L. Crown 1251 East 37th Street Brooklyn, NY 11210

Email: ***********@*****.*** Mobile: 718-***-****

Sept 1997- S&S X-Ray Products 1101 Linwood Street Brooklyn, NY 11208

Aug 2001 Relocated to: 10625 Telge Road Houston TX, 77095

Manufacturer of X-Ray equipment, replacement parts, and related accessories, providing distributors,

Business Type:

nationwide.

Inside Sales, Customer Service, Freight Claims Specialist.

Job Title:

Job

Performance:

Effectively and professionally responded to various telephone, fax and internet inquiries from direct

customers (distributors) to end-users such as doctors, hospitals and installation contractors. Handled

a minimum of 50 contacts daily pertaining to pricing, delivery and product information. Responded to

state and government agency bids.

Formatted simple written quotations to professionally formatted proposals

with explicit terms and conditions.

Provided in-depth product and installation information including specifying equipment to architects and

contractors by cross-referencing competitors’ products.

Edited and processed sales orders into database and released documentation to line to the production

lines and shipping department and occasionally overseas.

Provided accurate freight estimates, which became critical with large hospital bids where delivered

price was required in the proposal. Provided Fed Ex UPS rates as well. Negotiated special discounts

with trucking companies on weight shipments on special jobs. Prepared bills of lading for domestic

and with occasional overseas shipments.

Responsible for all returns, including warranty replacements for finished goods as well as accessories

and parts. Coordinated inspections with product foreman to determine the received condition of all

returned material, making determinations on salvageable parts for reuse.

Applied restocking or handling charges if applicable upon the inspection of returned goods.

Successfully handled freight claim damages and disputes with various shipping carriers such as Yellow

Freight, Roadway Express, Fed Express and UPS. My success rate was 97% in favorable outcomes

with settlement reimbursements for damages incurred during shipment. This included filing claims with

and following up various shipping companies and negotiating settlement or reimbursement.

Worked closely with national sales force, assisting them in various ways.

Apr 1993- M. Zion Co. / M. Zion Security Systems, Inc. 17 Murray Street New York, NY 10007

Sept 1997

Distributors, installers and maintainers of card access electronic security systems, CCTV

Business Type:

surveillance equipment, electronic locking devices, alarm systems and conventional door locks and

security hardware.

Inside/Outside Sales

Job Title:

Job

Performance:

Responsible for marketing and generating sales for this distributor and installer of mechanical

locking devices and electronic security systems equipment.

Developed new accounts in addition to maintaining existing customers.

increased sales volume by 25% and expanded customer base during my tenure.

Acted as a job coordinator doing on-site surveys, specifying and purchasing all materials necessary for

installation and proper functioning of systems. Scheduled all phases of jobs and insured that all

equipment was in compliance with building fire and life safety codes

Designed sales aids such as catalogs and portfolios.

Maintained inventory control and purchased stock material on fast moving equipment.

(Page 2)

Edward L. Crown 1251 East 37th Street Brooklyn, NY 11210

Email: ***********@*****.*** Mobile: 718-***-****

Arrow Lock Manufacturing Corp. 103-00 Foster Avenue Brooklyn NY 11235

Oct 1988-

(Now doing business out of New Haven, Connecticut)

March 1993

Business Type: Manufacturer of commercial door hardware such as locks, exit devices and door closers,

supplying distribution centers and large contract outfits.

Job Title: Customer Service Representative and Production Expediter.

Job

Performance:

Effectively and professionally interfaced with clients responding to various telephone, and fax

inquiries providing on delivery status, improves ship dates. Provided price and discount

program structures with basic delivery and product information.

Served as liaison between production and shipping departments scheduling, coordinating and

maintaining the accuracy of projected ship dates. Served as a liaison between customer service and

production by expediting priority orders and jobs and providing sales reps with accurate information to

the customer.

Performed production expeditor functions, insuring that integral parts necessary for all phases of

fabrication were received by production foreman in a timely manner.

Knowledgeably utilized computer programs to input and retrieve data relating to manufacturing and

production parts and inventory.

Analyzed printouts and forecasted the need of required purchased parts to maintain demand and

inventory levels.

Herbert Helmus & Sons, Inc. 61 Hilton Avenue Garden City, NY 11530 (Out of Business)

Aug 1985-

Oct 1988

Business Type: Contract Hardware and Janitorial Supplies to City, State and Federal Agencies.

Job Title: Customer Service-Inside Sales.

Job

Performance:

Received and answered bids from Federal, State and City agencies for this accurately

quoting prices and outbidding competitors, while hitting profit margin targets.

Handled all phases of customer service relating to verbal pricing, written proposals as well

as providing sales, delivery and product information.

Purchased materials for jobs.

Solicited new business via telemarketing and networking.

Assisted accounts receivable department in the collection of past due balances.

S. Parker Hardware Mfg. Corp 1 Parker Drive Englewood, NJ

Aug 1979-

Jul 1985

Business Type: Replacement door and window hardware importers and manufacturers.

Job Title: Customer Service /Inside Sales/Technical Support and Data Entry.

Job Performance:

A client-preferred customer service representative handling 50 inquiries on a daily basis.

Provided in-depth technical knowledge about the product line, including installation questions.

Responsible for editing, processing and coding all sales orders entries.

Implemented direct order entry processing system, which allowed large stock orders to be

processed and expedited within a 24 hour time period.

Generated $15,000-$20,000 per week in sales via tele-marketing between 1982-85 selling door closers

and hinges to door manufacturers and other OEM accounts.

Handled all phases of general customer service including verbal quotations, formal proposals and

delivery inquiries.

Did physical inventory of obsolete items and created special quotations for bargain-seeker distributors

and successfully moved stagnant inventory.

Assisted national sales force, by generating sales leads and vital territory information.

(Page 3 and final)

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