Sales Customer Service

C athleen Ann H icks

*** ***** ***** ● W hi teland, Indiana 46184

317-***-**** ● *******@*****.**.***

Summa ry of Qualifications

H ighly skilled leadership, communication (verbal and nonverbal) and t raining skills

Ability to work with diversity, and foster an environment of cooperation and

resolution

A bility to strategically analyze customer profiles and business needs, devise and

i mplement action plans

P rofessional Exper ience

Sales Supervisor

Devanlay-Lacoste, Edinburgh, Indiana November 2010-

July 2011

Specialized in team building, motivational and impact t raining

1 H icks

Oversaw store’s visual merchandising and compliance with company standards

Managed loss prevention procedures and auditing, t raining and compliance

Ensured consistent achievement of sales and profitabili ty goals

Analyzed customer profiles, buying t rends and competitive information to

i mplement change, impact and drive business

Sales Supervisor

P UMA North America, Edinburgh, Indiana A ugust 2006-November

2010

Trained, managed and lead coaching on store’s customer service program to create a

customer experience that exceeded expectations and promoted sales culture

Ensured consistent achievement of sales and profitabili ty goals

Analyzed customer profiles, buying t rends and competitive information to

i mplement change, impact and drive business

Global Retail Operations Intern – Training and Communications

PUMA AG, Herzogenaurach Germany M ay 2009-August

2009

Assisted in the design, editing and implementation of global t raining, human

resources and marketing programs and material

A nalyzed and implemented change for specific field operational needs

2 H icks

Acted as a brand ambassador while assisting in retail operations in an international

mobile retail unit

Education

I ndiana University Purdue University, Indianapolis August 2007-

August 2011

Indianapolis, Indiana

B achelor of Arts in Communication Studies, graduated with high distinction, 3.879

G.P.A.

Member of L ambda Pi Eta, National Communications Honor Society

Sam H. Jones Community Service Scholar

Concentrated study in interpersonal communications, organizational

communications, development and t raining methods

F ranklin Community H igh School

Franklin, Indiana A ugust 2003-May

2007

3 H icks

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