Customer Service Administrative Assistant
Resume:
Angela P. Collins
Centreville, IL 62207
Telephone: 618-***-****
Email: *********@*****.***
Conscientious, dependable, and fair-minded. I am capable of serving as a
team member or leader; therefore, taking a systematic, accurate and
analytical approach to my work. Well knowledgeable for my problem solving
skill and ability to handle multiple projects. I adjust appropriately to a
variety of work requirements and management concepts.
Proven capabilities are applicable in a variety of areas including:
~ Financial budget and expertise control
~ Inventory management with an emphasis on buying
~ Maintained a 97% accuracy rate in inventor cycles
~ Managed over 30 union and non-union employees
~ Demonstrated ability to manage multiple projects and complete
them on time
~ Perform research to resolve discrepancy reports
~ Processed credit applications
~ Insurance claims processing
~ Excellent customer support in retail sales and materials
warehousing services
Experience:
2003-2011 Administrative Assistant, Cummins Mid-South, LLC St. Louis,
MO
Provided collection support for Accounting in
successfully retrieving
Ceretgy payments. Responsible for accurate record
keeping. Processed and
reconciled invoices for multiple distributors.
Database management,
produced correspondence for the sales and training
departments. Cash
management with emphasis on accounts receivables,
payables, expense and
travel reports for associates and management. Ordered
and maintained
office supply inventory. Assisted shipping and
receiving with UPS, FedEX,
Ontime Express with incoming and outgoing of
deliveries. Switch board
operation.
2002-2003 Sales Associate, J. Jill-The Store, St. Louis, MO Retail
specialist for
women's clothing, merchandise management and
excellent customer
service through proactive methods with intranet
ordering and time
deliveries.
Resume cont'd... 2.
Angela P. Collins
2003 Office Representative, State Farm Insurance, East St.
Louis, IL Processed
premium payments for new and current policy holders.
Addressed questions
pertaining to insurance coverage. Responsible for
timely processing of daily
insurance claims. Participated in Marketing seminars
to promote insurance
products and services. Balanced bank, and performed
office procedures.
1999-2001 Materials Supervisor, Metro/Bi-State Development Agency, St.
Louis, MO
Supervised a union staff for daily inventory accuracy
within the department
and outline facilities. Trained staff on processing
and reconciling invoicing.
Organized work methods and quality control measures to
monitor and
enhance divisional system performance. Established
operational procedures
with emphasis on safety regulations. Maintained
Department of
Transportation compliance. Exemplify leadership role to
complete
assignments and special projects on time.
1999 Credit Assistant, United Rentals, St. Louis, MO Processed
credit
applications in reference to obtaining credit. Verified
information to warrant
validity of credit. Provided administrative assistance
to collection managers.
1994-1998 Assistant Manager, Walgreen's, Belleville, IL Responsible for
scheduling
and training a staff of 40 associated. Assisted with
the financial and expense
reports. Completed audit procedures. Daily cash
management. Provided
great customer service.
1988-1994 Accounts Coordinator, US Bank, St. Louis, MO Processed
corporate
accounts according to specific guidelines. Performed
detailed studies and
evaluations on customer accounts. Completed
administrative tasks.
Education:
1994 Bachelor of Business Administration, McKendree University,
Lebannon, IL
1992 Associates of Applied Science, Southwestern Illinois
College, Belleville, IL
Skills: I possess sound working knowledge of Microsoft Word,
Excel, and Lotus
Notes. Typing 60wpm, 16-line switchboard
Interests: Big Brother/Big Sister, McKendree University Board Member,
McKendree
University Scholarship Participant, Illiteracy
Programs, and Mentoring.
Contact this candidate