Customer Service Manager
Resume:
Phoenix, AZ
Tina M O'Conor
*******@*******.***
________________________________________________________________________
Professional Summary
Dedication to outstanding customer service, leadership, surpassing sales
goals and budget controls. Recruiting and training the best associates.
Performing well in a fast paced environment.
Employment
The Home Depot Scottsbluff, NE 03/09-03/11
Operations Manager Assistant
Oversaw all daily operational responsibilities to include: hiring,
training, cash control, receiving procedures, inventory, security and
safety. Loss prevention. Direct supervision of Front End and cashiers.
Performed all Manager on Duty responsibilities. Prepared and presented
performance reviews. Worked with vendors to confirm merchandise resets were
completed to planogram. Profit and Loss budget and research. Prepared
reports to explain P&L wins and losses. Worked with both customers and
associates to resolve conflicts. Ensured outstanding customer service by
all employees.
. Highest store in the district to surpass store sales plan 2010
. Highest store in the district to surpass store sales plan 2009
. Top Receiving Department for scan receiving % and accuracy in district
for 2009-2010
. Greatest reduction in supplies expense 2009-2010
. District trainer for Special Services
The Home Depot Greeley, CO 5/02-03/09
Specialty Department Supervisor
Supervised up to 13 sales associates in Kitchen and Bath, Flooring and
D cor, Appliances and Millworks. Trained new associates. Prepared and
presented performance reviews. Prepared reports tracking performance and
productivity. Maintained showroom presentation. Worked with other
department supervisors on inventory levels. Worked with customers on their
remodeling projects.
. Top 6 Specialists for Sales Per Hour increased 4.5% over all
specialists in the district 2008
. Top 4 Specialists for Sales Per Hour increased 6% over all specialists
in the district 2007
Lowes Home Improvement Northglenn, CO 08/01-05/02
Operations Assistant Manager
Oversaw all daily operational responsibilities to include: hiring,
training, cash control, receiving procedures, inventory, security and
safety. Direct supervision of Front End and cashiers. Performed all
Manager on Duty responsibilities. Prepared and presented performance
reviews. Worked with vendors to confirm merchandise resets were completed
to planogram. Worked with both customers and associates to resolve
conflicts. Ensured outstanding customer service by all employees.
Lowes Home Improvement Northglenn CO 04/98-08/01
Admin Department Manager
Oversaw the customer service desk, cash office, handled customer service
issues. Offered customers in any department as needed. Reviewed daily
reports and researched issues. Created work schedules. Reviewed employee
time cards for accuracy and confirmed adherence to lunch and break
schedules. Traveled to other local stores to assist with training new
Admin Department Managers and to help with research on daily report issues.
Lowes Home Improvement Arvada, CO 9/96-4/98
Purchasing Agent
Daily reviewed and ordered merchandise. Maintained effective inventory
levels. Vendor relationships. Offered customer assistance in any
department as needed.
Deloitte & Touche LLP Denver, CO 4/94-8/96
Accounts Payable.
Reviewed and paid all bills for proper charges, due dates and previous
payments. Prepared budget reports. Payroll processing, reviewed
accountants receipts to ensure proper guidelines were followed for
reimbursement.
Education
Barnes Business College Denver, CO 9/92-4/96
Business Certification, 4.0
Skills
Microsoft Office, Quickbooks, 10 Key
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