Customer Service Human Resources

Ana M. Bell

*** ********* **

Missouri City, TX *7489

Cell: (832) 335 - 0767

********@*****.***

OBJECTIVE To secure a position where I can use my knowledge, skills and

ability to help reach its goals of good customer service, while

learning new skills to establish win-win relationships with

internal and external customers.

EXPERIENCE

Human Resources Technicians

March 2007 - April 2009 City of Missouri City

Missouri City, TX

Grade applications to qualify people for jobs within the city;

Perform interviews, background checks and reference check on

future employees;

Complete payroll in Sungard HTE system;

Advertise and manage vacant positions with the City;

Assist Human Resources Director as needed

Responsible for employee files

Leasing Agent

June 2006 - February 2007 Coral Gables

Apartments Houston, TX

Meets, greets and present leasing options and opportunities to

clients;

Assist potential tenants in meeting the requirements to qualify

for housing assistance;

Perform background checks on potential tenants;

Files documents according to an alpha system and enters data;

Answer telephone, and corresponds with clients as necessary.

Leasing Agent

February 2006 - June 2006 Wellington Park Apartments

Houston, TX

Answering multiple phone lines with two rings or less;

Accurately document leased versus vacant apartments to generate

monthly reports;

Assist Spanish speaking applicants with the translation and

filling of require forms;

Responded to emails from residents as necessary;

Assist walk-ins as needed.

EDUCATION University of Phoenix

Currently

Associates of Business in Administration

Online

High School Diploma (4.2 GPA)

2006

I. H. Kempner High School

Sugar Land, TX

TRAINING

Microsoft Word; Excel; PowerPoint; Access; Basic Accounting

Bilingual (English & Spanish)

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