Customer Service Manager
Resume:
CRYSTAL L SANDERS
AUSTIN, TX 78753
*************@*******.***
Career Objectives
Seeking to obtain a challenging position within an organization that offers growth based
on dedication and proven ability.
Summary of Qualifications
Familiar with numerous computer programs used for word-processing and data
entry/retrieval. Excel, Powerpoint, Word, Windows, Outlook, data entry, wpm 50, 10-key,
speak f luent Spanish.
Work H istory
Sep 02, 2009 - Jun 08, 2010 Diversified Thermal - Pflugerville, Texas
Receptionist
Answered multi-line phone responding to conplaints and checking on current work process
for existing projects. Performed word processing and data entry/retrieval and used.
T ranslated English/Spanish between field workers and office staff. Assisted with
i nterviewing job applicants and negotiating salary. Performed follow-up collection calls for
past due accounts.
M ar 05, 2009 - Jul 29, 2009 Carlisle Management, L LC - Spicewood, Texas
Floater/Property Assistant
Responsible for providing coverage at four (4) properties with mixed rental and owned
u nits.
• I nt roduced new marketing outlets, to executive and property management teams, that
d ramatically reduced the cost per perspective resident
• Trained property management on collections reporting system resulting in an increase of
u p to 100% of delinquent rent at all four (4) properties
• Developed and updated marketing materials as well as coordinating with locators and
marketing resources to maintain high occupancy at the community.
• Compiled standard operating procedures (leasing book) for specific to each property.
• Responsible for maintaining curb appeal, showing property and leasing vacant units.
• In charge move in/move out procedures.
• Work Order management and follow ups.
• Ensured that all models were ready for viewing by prospective tenants.
• Toured prospective tenants through the community.
• Showed and leased available apartments to prospective prospects.
• Solicited residents for lease and lease renewals.
• Prepared lease agreements.
A ug 11, 2008 - Feb 24, 2009 Oak Hollow - The Lynd Co - Austin, Texas
Leasing Consultant
As a leasing consultant at this 409 unit bond property, I was responsible for resident
satisfaction and retention. I was able to maintain occupancy rates averaging 90% through
exemplary customer service. During my last two months with this company, my primary
d uty was to manage the property during extended medical absence for property manager,
and absence of assistant manager.
• T rained new contract and permanent hire leasing consultants.
• Coordinated office and maintenance staff as well as vendor services to ensure efficient
operations.
• Managed maintenance budget, inventory and petty cash funds.
• Collected, posted, and deposited rent, security deposits and other revenue.
• P repared monthly renewal and delinquency reports.
• Developed and updated marketing materials.
• Coordinated ads using locators and marketing resources to maintain high occupancy at
t he community.
• Responsible for maintaining curb appeal, showing property and leasing vacant units.
• I n charge move in/move out procedures.
• Ensured that all models were ready for viewing by prospective tenants.
M ar 06, 2006 - Mar 06, 2007 Samsung Semiconductor- Manpower Staffing - Austin, Texas
Specialist
As part of a team I helped to ensure that all manufacturing and quality goals were met in a
busy chip manufacturing environment.
• Ran tests each day to ensure quality control standards were maintained.
• Assisted in manufacturing of DRAM chips
• Completed qualification and t raining on multiple machines in three different bay areas.
M ar 02, 2003 - Mar 03, 2006 Pearson Educational Measurement - Austin, Texas
Editing Production Clerk
Accountable, with my team members, to ensure that both the testing materials and results
of education based assessment tests were kept confidential. Contributed to winning the
contract for developing and scoring the SAT.
• Worked on confidential projects to develop and monitor government mandated and SAT
tests.
• E nsured great attention to detail in an environment which required 100% accuracy and
speed to meeting deadlines and exceed expectations of management.
• T rained new seasonal employees, receiving positive feedback and reviews.
• Coordinated and cross-t rained with other departments to enhance communication and
p romote teamwork and understanding.
• Demonstrated ability to think critically, to solve problems and embrace new challenges.
E ducation
A ug 2007 - Sep 2009 University of Phoenix - Austin, Texas
Education Level: 1 year college, technical or vocational school
Major: Business
GPA: 2.67
Total Hours: 36.0
Graduated: No
A ug 2002 - Sep 2003 Austin Business College - Austin, Texas
Education Level: 1 year college, technical or vocational school
Major: Office Technology
Graduated: Yes
A ug 1999 - May 2001 Rockdale H igh School - Rockdale, Texas
Education Level: High School Diploma/GED
GPA: 3.0
Graduated: Yes
Occupational Experience
C ustomer Service Representatives ( 3 yrs 3 mos )
Receptionists and Information Clerks ( 1 yrs 3 mos )
Data Ent ry Keyers ( 1 yrs 0 mos )
1. Compares data entered with source documents. 1 to 2 years
2. Compiles, sorts, and verifies accuracy of data to be entered. 1 to 2 years
3. Deletes incorrectly entered data. 1 to 2 years
4. Enters data from source documents into computer or onto tape or disk for subsequent
entry, using keyboard or scanning device. 1 to 2 years
5. Files completed documents. 1 to 2 years
6. Keeps record of completed work. 1 to 2 years
7. Loads machine with required input or output media, such as paper, cards, disk, tape or
B raille media. 1 to 2 years
8. Re-enters data in verification format to detect errors. 1 to 2 years
9. Resolves garbled or indecipherable messages, using cryptographic procedures and
equipment. 1 to 2 years
10. Selects materials needed to complete work assignment. 1 to 2 years
O ffice Clerks, General ( 1 yrs 3 mos )
1. Answers telephone, responds to requests, delivers messages, and runs errands. 3 to 4
years
2. Collects, counts, and disburses money, completes banking t ransactions, and processes
payroll. Less than 1 year
3. Communicates with customers, employees, and other individuals to disseminate or
explain information. 3 to 4 years
4. Compiles, copies, sorts, and files records of office activities, business t ransactions, and
other activities. 3 to 4 years
5. Completes and mails bills, contracts, policies, invoices, or checks. 3 to 4 years
6. Computes, records, and proofreads data and other information, such as records or
reports. 3 to 4 years
7. Operates office machines, such as photocopier, telecopier, and personal computer. 3 to 4
years
8. Orders materials, supplies, and services, and completes records and reports. 1 to 2 years
9. Reviews files, records, and other documents to obtain information to respond to requests.
Less than 1 year
10. Stuffs envelopes and addresses, stamps, sorts, and distr ibutes mail, packages, and other
materials. Less than 1 year
11. Transcribes dictation and composes and types letters and other correspondence, using
t ypewri ter or computer. 1 to 2 years
Computer Skills
T yping Speed: 50 Words Per M inute
Apple or Macintosh Computers
Database Software (Oracle, Access, etc)
Data Ent ry Terminal (PDT, Mainframe Terminal, etc)
Desktop Publishing Software (InDesign, etc)
EMail Software (Outlook, Thunderbird, etc)
Internet Browser (Internet Explorer, Firefox, etc)
Peripheral Devices (Scanners, Printers, etc)
Personal Computers
Presentation Software (PowerPoint, Flash, etc)
Spreadsheet Software (Calc, Excel, etc)
Word Processing Software (Word, WordPerfect, etc)
L anguage Skills
E nglish - Excellent ( Read Write Speak)
Spanish - Good ( Speak)
A dditional Skills
DATABASE; DATA ENTRY; CLERICAL; CUSTOMER SERVICE; SECRETARIAL;
EXCEL; POWERPOINT; 45WPM; 10-KEY; M ICROSOFT WORD; WINDOWS
D r iver's License
C lass C - Standard Driver's License
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