Customer Service Manager
Resume:
David M. Neyman
Sherman Oaks, CA 91403
Mobile: 415-***-****
Email: ************@*****.***
Objective:
I am currently seeking a high profile position as a Director of Physical Security. I can utilize my
abilities in corporate security and hospitality fields, with skills in evidence collection,
investigations, training, coaching, developing, surveillance, interrogations, detection, deterrence,
loss prevention, special event management and planning, high rise fire safety, resource
management, risk management, crisis management and security for the progressive growth of the
organization.
I can utilize my extensive security and hospitality management skills, administration expertise,
leadership skills and 10 years of experience in investigations and corporate security/surveillance
in order to deter, detect and minimize theft and fraud.
Expertise:
Loss Prevention, Assets Protection, Public Safety, Corporate Security, Investigations, High Rise
Fire Safety, Covert/Overt Surveillance, Customer Service, Interrogations, Executive Protection,
Special Event Management.
Education
1992-1997 University of Nevada, Las Vegas B.S Hotel Management
2008-2009 San Francisco State University, B.S Criminal Justice
2008-2011 Certified High Rise Fire Safety Director.
2010-2012 CPR/First Aid Certifications.
2008-2011 TIPS Alcohol Awareness Certification
2008-2011 Certified Forensic Interviewer
2009-2011 Certified Forensic Investigator
2010-2012 State of California Security Guard Card
Groups and Associations:
Northern California Regional Intelligence Center (NCRIC)
California Emergency Management Agency
Bay Area Urban Area Security Initiative
International Security Management Association
San Francisco Security Director’s Association
Urban Shield - Regional Collaborative Preparedness
National Retail Federation
Experience
2009-2011 Safety & Security Manager, Mandarin Oriental Hotel, San
Francisco, CA
Manage all Loss Prevention, Risk Management, Assets Protection and Security for a Five Star
Hotel and a High Rise Building located in Downtown San Francisco, CA. Coordinate and
Implement investigative efforts. Coordinate Investigations with Local and Federal Law
Enforcement Agencies. Manage the company Loss Prevention Awareness Program to educate,
empower and reward employees for their incident and shortage reduction efforts. Manage Loss
Prevention and Security budgets, schedules and projects. Detail analysis of exception reporting
systems including trends, queries and monthly reporting. Coordination of all outside security
guard services, armored car, executive protection and alarm services. Implemented enhanced
physical security requirements for high-shrink locations. Liaison with Law Enforcement and
legal community. Participate in new employee orientations and new employee training. Conduct
emergency preparedness simulated exercises with local, state and federal law enforcement. Meet
regularly with Local, State and Federal Law Enforcement Agencies. (San Francisco Police
Department, United States Secret Service, Federal Postal Inspectors, Bomb Squad, SWAT
Team, Federal Bureau of Investigation, Department of Homeland Security, TSA)
2007-2009 Loss Prevention Manager, Target Corporation, Albany, CA.
As a Loss Prevention Manager, I was directly responsible in the supervision as well as in the
administration of the Assets Protection programs, upholding the reliability of the facilities
security measures at every step. In addition, I was responsible for building and developing the
facilities Assets Protection team to ensure these programs are carried out accurately and
consistently, creating a positive shopping experience for the guests and a safe work environment
for the team.
The Mission and Objective of my position is to:
Keeping facility secure against loss. Utilizing Logistics and Overnight Process.
Conduct daily perpetual internal and external inventory to reduce shortage.
Deter, Detect, Assess Security and Theft Concerns.
Fostering awareness of internal theft among store team members.
Initiating investigations and interviews when losses occur.
Implementing and maintaining shoplifter prevention programs.
Directing and participating in the detection, apprehension and processing of shoplifters
Hiring, training and supervising the Assets Protection team and ensuring maximum coverage to
the store through proper scheduling. facility’s extensive CCTV Surveillance System.
2003-2007 Assistant Security Manager, Transamerica Pyramid, San
Francisco, CA.
Responsible for the Overall Security Management of the Transamerica Pyramid Complex.
Constantly involved in the Security Staff Training as well as Development and Recruiting.
Management and Maintenance of the Pyramid's Extensive Security Access Control
(Surveillance) System Operations as well as maintain the highest levels of Security and Service
through constant proactive training and reinforcement of Company Values. Oversee Executive
Protection as well as VIP Escorts. Oversee the implementation of Crisis Management and Loss
Prevention Programs. Conduct life safety and fire drill training with staff as well as with tenants.
Coordinate internal training exercises with the Department of Homeland Security. Assist the
Director of Security in various Projects such as Payroll Management, Asset Protection,
Scheduling, Training, Emergency Preparedness, Forecasting, Quality Control/Assurance, Payroll
Accuracy and Productivity Reports. Initiating investigations and interviews when losses occur.
1999-2003 Assistant Front Desk Manager, Holiday Inn, Civic Center, San
Francisco, CA.
Assisted Front Desk as well as Accounting with solutions and implementation of various
effective policies and procedures in order to enhance and improve the level of Customer Service
and efficiency (productivity) at the Hotel. Conducted New Employee Training Seminars, in order
to enhance Productivity and Efficiency for the Property. Managed day to day operations of the
Housekeeping Department. Providing Full Concierge Service Involved in the day-to-day
Operations of the Hotel.
1994-1999 Guest Service Representative, Las Vegas Hilton, Las Vegas, NV
Provided superior Guest Service for a 3,178 Room Luxury Convention/Resort and Hotel.
Multiple duties included: Assisting guests with check-in/check-out, VIP Services (Concierge).
Translation Assistance (Russian). Also provided sales and touring information as well as
promoted restaurants and retail outlets within the Resort Complex. Participated in the training
and support of new Employees on various Property Management Systems.
References
References Available Upon Request
Contact this candidate