Customer Service Manager

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Wimberley, TX michael_sony23@ya

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Michael P. Sony

Summary Experienced Manager in the electronics,

construction, and building maintenance environments.

Posse's exceptional skills in leadership, customer

service, safety, human resources, and budget

responsibilities. Conscientious, dedicated

professional with the unique ability to achieve

consistent results, adapt to changing environment,

and produce quality results. Special strengths in:

Project Management

Facilitation Skills

Hiring and Interviewing

ISO Certification

Microsoft Office

Professional City of Kyle

Experience

Maintenance Manager

May 2009- Current

Responsible for all maintenance of City Facilities,

Parks, Grounds, budget and staff of 15 employees

Plan and coordinate all construction and maintenance

projects and all City sponsored special events

Provide support and staff for all City sponsored

events

Evaluate staff performance and assign goals to meet

objectives

Carmax

Sales Consultant

Feb 2008- May 2009

Provide customer service in sales, appraisals and

credit applications

Store champion and top 3 in customer service, units

sold and vehicles purchased

SEMATECH / Advanced Technology Development Facility

Project Coordinator

Feb 2006 - Sept 2007

Track, monitor, and provide invoicing for all

business development contracts

Provide status of key monthly deliverables and

coordinate with manufacturing deadlines

Coordinated department procedures to comply with

ISO-9000 certification

Shift Operations Manager

Sept 2004 - Feb 2006

Managed wafer processing shift A employees

Established annual goals and quarterly reviews of

employees to meet necessary training requirements

Operational goals

Monitored shift progress, reported daily activities

and plans

Established special teams to support safety and

reduce miss processing throughout manufacturing

environment

M. Sony **************@*****.***

Building Services Manager

Nov 1988 - Sept 2004

Managed site services of over $1.5 million in annual

services contracts

Provided and met quarterly/annual budget

Created Standard Operating Procedures, and hosted

bidding documentation for services

Partnered with Procurement to establish monthly

monitoring of invoicing

Established site wide recycling efforts for

discarded materials

Acted as liaison for Operations to recruit, screen,

interview, and hire new employees for expansion

goals

Develop and maintain all logistics

Serve as leader of Manufacturing Safety Team to

reduce exposure to work hazards

Developed new training and operating procedures for

Monthly New Hire Orientation

Special Teams and Recognition

Corporate Excellence Award

Division Recognition Team Leader:

Manufacturing Safety Team

Cost Savings Team, Emergency Response, Safety,

ISO9000

Recognized with 5 Divisional Outstanding

Contribution Awards for Outstanding Customer Service

(2), Outstanding Cost Savings Hiring, and Safety

Pacesetter General Contractors

Nov 1977 - Nov 1988

Sole owner of building construction and remodeling

company

Experienced in all phases of equipment, design and

build construction

Develop contracts as required

Education and Houston Community College

Training Providing Outstanding Customer Service Train the

Trainer

Budget Forecasting and Planning

Hazardous Material

Emergency Response

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