Customer Service Sales

Tracey M. Jones

***** ************ *** ******, ** 46033 Home Phone 317-***-****

************@*******.***

Human Resources Manager

A forward thinking professional looking to obtain a position in Human Resources Department that

will enable me to utilize my strong organizational skills, educational background, and ability to

work cohesively with all departments in conflict resolution. Skilled in implementing systems and

training employees. Knowledgeable in payroll, AR and AP. Outstanding customer service skills.

EDUCATION

Purdue University Indianapolis

School of Engineering and Technology

Human Resource Management Certification Expected August 2011

Relevant Coursework:

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• Human Resources Management

• Staffing Organizations

• Compensation Planning and Management Personnel Law

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• Labor Relations

• OSHA

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Rockford College Rockford, IL

Bachelor of Science in Business Administration May 2001

EMPLOYMENT

Purdue University Indianapolis

School of Engineering and Technology Indianapolis, IN

Assistant Instructor 05/11- Present

• Designing course curriculum for Personnel Law to implement an online course for the

school

• Create and edit training material for the online course

• Communicate learning objectives to the current students and for future students of the class

• Document student’s progress and grade students assignments

Heus Mfg, LLC

Division of EHR Enterprises, Inc Rockford, IL

Office Manager/ HR Manager 07/05-01/11

• Reported directly to the President of the organization

• Managed Human Resources, Accounting, Purchasing departments and Customer Service

Representatives

• Approved SOPs as well assisted in developing and redesigning job descriptions and job

specifications to help streamline labor costs.

• Assisted HR in developing the company’s compensation strategies for each department

• Reduced inventory surplus by 35% thru working with purchasing, customers and vendors to

reduce lead-times and implement JIT deliveries

• Approved company expenses which resulted in a 30% reduction in spending by re-

negotiating with vendors to cut cost

Reported to the bank and shareholders updates on company financials and progress toward

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company goals

Sales Manager 02/04-07/05

• Promoted to Office Manager

• Sold precision machined castings and bar stock to Fortune 500 companies (Caterpillar,

Oshkosh Truck and General Mills)

• Implemented a sales department and managed a sales team of 10 people

• Obtained Government preferred vendor status with the GSA Schedule

• Increased sales by $5 million through cold-calling and generating new leads.

• Provided content for and updated company marketing tools, website and literature

• Reported sales projections to shareholders

Mid-Continent Fastener Lincolnwood, IL

Sales Manager 07/03-02/04

• Resolved customer concerns through continuous communication and frequent updates

• Managed a team of 10 inside sales reps and 8 outside sales reps

• Performed presentations about the company for customers to increase sales

• Good working relationship with various managers and production workers within unionized

plant to deliver unscheduled rush jobs for top 10 accounts.

Sales Representative 9/02-7/03

• Increased sales by $8 million in a company that did $30 million annually

• Achieved “preferred vendor” sourcing from the Government resulting in $5 million dollars

annually in sales

• Serviced customer by entering Sales Orders and quoting new parts

Walgreens Co

Rockford, IL

Assistant Manager 03/00-09/02

• Assisted in management for a store that generated $40 Million in sales

• Assisted the Pharmacy with customer service

• Assisted manager with accounting and payroll reporting to the corporate office

• Managed inventory control by reducing shrinkage and performing inventory counts

• Assisted in start-up of new stores in the Illinois area

• Trained new assistant managers in company policies and procedures to ensure consistent

levels of service

Computer Skills

QuickBooks, Made2Manage, ACT, Global Shop, Crystal Reports, Microsoft Office Professional

Organizations

Student Coordinator, IUPUI SHRM Student Chapter

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Indy SHRM

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Contact this candidate