Customer Service Quality Assurance

Michael W. Hennessy

*** ****** ***. **** . *******, TX 77007 . **********@*********.*** . (281)

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ACCOMPLISHMENTS

Collaborated with information technology department to produce,

implement, and support the automation of requests, approvals, and

workflows through the capital expenditure authorization process

Worked with thousands of North American field locations to audit,

reorganize, and verify fixed assets, achieving 100% compliance

throughout the process

Redesigned and implemented fixed asset accounting policies and

procedures to ensure more stringent accounting controls, enhanced

reporting for business users, and improved efficiency

Analyzed, evaluated, and converted the fixed assets of acquired

businesses, including North America's fifth largest funeral services

provider

Recruited, hired, trained, and supervised staff for the grand opening

of a multimillion dollar full service restaurant and bar

Experienced and managed operational revenue growth of over 50%

EXPERIENCE

Fixed Assets Accountant

Houston, TX

Service Corporation International March

2009 - Present

Prepare and review journal entries

Prepare and review P&L account variance analyses

Prepare and review assigned balance sheet account fluctuation analyses

Collaborate with team members in monthly close activities

Prepare and review account reconciliations

Prepare schedules and analyses as requested by internal, external and

SOX auditors

Research and resolve any fixed asset system issues with IT personnel

and others as necessary

Monitor and document departmental policies and procedures to ensure

100% compliance with SOX requirements

Complete special projects as needed

Operations Manager

Conroe, TX

Wings 'N More Restaurant and Bar

August 2005 - March 2009

Successfully managed a full service restaurant; increased revenues by

over fifty percent

Ensured quality product, outstanding service, and friendly atmosphere

Developed marketing campaigns for target market and increased

restaurant visibility

Recruited, hired, trained, supervised, scheduled, and motivated a

staff of over 60 employees

Improved productivity and morale by initiating systems for

accountability and positive reinforcement

Accountable for budgeting, cost control, human resource, and payroll

functions

Senior Server

College Station, TX

Wings 'N More Restaurant and Bar

December 2002 - August 2005

Implemented new employee training program

Developed novice employees' skills for high volume restaurant

Trained service staff to enhance customer service through suggestive

selling

Increased sales through creative techniques

Head Server

Pearland, TX

Cactus Grill

May 2002 - December 2002

Served food and beverages to clientele in full service steakhouse

Trained new employees

Responded to quality assurance needs

EDUCATION

Bachelor of Business Administration, Accounting

Huntsville, TX

Sam Houston State University

December 2008

Relevant Courses:

. Intermediate Accounting I and II ( Auditing

Principles

. Cost Accounting ( Accounting Information

Systems

. Income Tax Accounting ( Advanced Accounting I

and II

. Strategic Management ( Operations Management

SPECIAL SKILLS

Proficient in Lawson, SAP, Microsoft 2007 applications (Access, Excel,

Outlook, SharePoint, Word)

Excellent communication and leadership skills

Highly motivated and intrinsically driven for success

Contact this candidate