Customer Service Sales

Deborah Seligman

** ************* ***** ********, ** 08701

Home: 732-***-**** ***********@*****.*** Cell: 732-***-****

summary

A decisive administrative and customer service professional with a strong

analytical background. Thorough and accurate, able to analyze and process

time-sensitive information in a fast paced and high-risk environment.

Possesses excellent organizational and supervisory skills. Interfaces

effectively with internal and external clients; focused on quality and

customer satisfaction.

PROFESSIONAL EXPERIENCE

General Mortgage Acceptance Corporation, LLC, Brick, NJ 1993 - 2008

Sales Assistant

Performed a wide range of processing, closing, sales and client service

functions for a mortgage company. Interfaced extensively with customers

and Loan Officers. Originated and closed over 500M mortgages.

. Improved processing of loan files through extensive knowledge of FHA/VA,

FNMA & FHLMC guidelines. Expedited documentation for the approval and

closing process.

. Streamlined origination process by evaluating and validating information

received from customers and loan officers. Improved turn around time by

50%.

. Obtained and coordinated essential documentation, submitted to

underwriting within determined time frame and worked with customers to

satisfy all conditions for approval within salability guidelines.

. At peak, closed 1.5M mortgages per month through knowledge of second

mortgages, bridge loans and subordinations.

. Played a key role in increasing revenue by establishing strong networking

relationships with financial planners, attorneys, realtors, and title

companies.

. Maintained a high level of client satisfaction through timely problem-

solving and personal attention to individual client's needs, increasing

customer retention and referrals.

. Helped increase office efficiency through multitasking and effective time

management.

. Proficient in Word, Excel and Internet.

SOVEREIGN BANK, TOMS RIVER NJ

2010-2011

Contingent Mortgage Retail Mortgage Specialist

( Obtained and reviewed employment and asset documentation needed for

loan approval.

( Reviewed DU, LP and credit report findings.

( Processed documentation for approval to submit to underwriting.

Assures compliance with FNMA,

FHLMC and FHA/VA underwriting guidelines.

( Collected and reviewed outstanding conditions from borrowers in a

timely manner to expedite loan

closings.

EDUCATION

BACHELOR OF SCIENCE in Management Science, Kean University, Union,

NJ

VOLUNTEER EXPERIENCE

180 Turning Lives Around, Hazlet NJ - Rape Care Advocate

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