Customer Service High School

Location:

Posted:

August 14, 2011

Mitchell Pinero

Merritt Island, Florida

32952

Email: ***********@*****.***

Objective

I specialize in the hospitality industry. I would love to one day work comfortably at a hotel as a hotel

manager, or someone who plays an important role in a hotel. I've been doing customer service based

jobs since the age of 16, and found it to be my biggest passion. I love consulting customers about their

needs, their schedules, and any service I'm able to give them.

Qualifications

I’ve served for Steak n Shake restaurants, so I know I’m able to take orders and retain very good

memory. I’ve also been in the customer service field since age 16 with constant success in

customer satisfaction and problem solving. I’m fluent in Spanish, being that I’m half Cuban and

half Nicaraguan, which expands the type of clients and customers I’m able to serve. Full customer

service skills when it comes to orders, any issues that might arise, and being able to read customer

personalities to determine how to treat them (meaning whether to be a little personable or not,

according to the customer preference). Live by the motto - “I kill with kindness”.

Work History

2008-2010, Shift Manager, McDonald’s

Job Duties: Running crew and store by myself, applying customer service skills when issues with

the store arose (making customers satisfied with the store)

2010-2011, Server, Steak N Shake

Job Duties: Serving people, running food, taking orders (remembering most orders on busy nights)

2011– present, Customer Service Coordinator, FedEx Office

Job Duties: Consult with customers about print jobs, Help customers fill out paperwork, answer

any questions or issues that arise and solving problems as needed, mainly - kill with kindness.

Education

2006-2010, High School Diploma, Cocoa High School

2007-current, Associates in Arts, Brevard Community College ( online )

References

Mark Mooney, Senior Consultant, Advanced Inegrated Solutions, Business, 321-***-****

Karrie Scarborough, Senior English Teacher, Cocoa High School, Business, 321-***-****

Tracey Hammer, Customer Service Coordinator, FedEx Office, Business, 321-***-****