Training Developer

Karen Alveston

**** ***** ****** **, ******, CA *2065

760-***-**** *********@*****.***

Instructional Designer / Training Developer/ Technical Writer

Quick, experienced training professional focused on business needs; active TOP SECRET Clearance

Creative, accomplished technical writer and instructional design Core Competencies

E-learning Designer and Developer

professional who specializes in writing intuitive, easy to

Classroom Training Developer / Skilled Instructor

understand documentation from highly technical content . 20+

Technical Writer of User and Maintenance Manuals,

years’ experience writing technical documentation and training

materials for U.S. and international customers in a broad range Technical Reports, Articles and White Papers

Embedded System Help / Training Modules Author

of sectors (e.g. military, medical, homeland security,

Functional System Tester, Test Script Writer

engineering, energy). Passionate about empowering learners to

Business Development / Proposal, Brochure Writer

succeed using realistic, cost effective training approaches.

Outstanding Collaboration Skills With Engineers,

Extensive experience designing, developing and implementing

learning solutions with varied delivery methods, including Graphic Designers and Other Technical Experts

Ability to Respond Quickly to Multiple Tasking

classroom instruction, when necessary. Experienced project

Technical Minded Quick Study

manager completing tasks quickly and cost effectively.

Team Player, Consensus Builder

Advanced Microsoft Office skills, excellent eye for detail,

extremely organized self-directed skilled technical writer.

Tools

Microsoft® Office 2010 Adobe Presenter Abode RoboHelp PeopleSoft User Productivity Kit (UPK)

Adobe® Captivate® 5.5 Lotus Notes Adobe Acrobat X Pro IBM Rational ClearCase/ClearQuest

Camtasia Studio 7.1 MS Publisher Cisco WebEx IBM Rational Requisite Pro

Articulate Presenter ‘09 MS Visio 2007 DataXchange EMC Documentum eRoom

Professional Experience

Science Applications International Corporation (SAIC), San Diego, CA Feb 1990 – present

Instructional Designer / eLearning Developer

As the only instructional designer on the project team, d eveloped a CMMI® compliant eight-course curriculum of instructor-

led and online learning for the chemical, radiological, biological, nuclear, explosives (CBRNE) Integrated Weapons of Mass

Destruction Toolset (IWMDT) under contract to U.S. Defense Threat Reduction Agency (DTRA).

Propose, design and code online and distributed learning solutions, greatly reducing the training budget using Captivate,

Camtasia and interactive online conferencing tools

Direct collaboration with subject matter experts (SMEs) and customers

Author stand-alone desktop reference workbooks which double as classroom student guides

Deliver a SME train-the-trainer program, allowing for cost effective skills transfer to technical learners

Trained as a requirements analyst/tester in the software development lifecycle process

System / Software Tester

Under task orders for the U.S. Navy Space and Naval Warfare Systems Command (SPAWAR) Unified System Manual (USM)

Content Management Capability (CMC), develop test plans, use cases, and test scripts and conduct testing events to verify that

software / hardware products meet over 200 contractual requirements.

Perform system integration testing, functional testing, regression testing, and final acceptance testing

Develop test plans, use cases, and bug reports for lifecycle tracking

Develop acceptance checklists, evaluation matrices and final reports for customer delivery

2011 Page 1 of 3

Karen Alveston Instructional Designer *********@*****.*** 760-***-****

User Requirements Analyst

On task orders for SPAWAR, perform stakeholder identification and user and contract requirements elicitation and analysis for

an emerging web-enabled software solution that provides the capability to develop XML technical documentation as well as

serve as a repository for documentation pushed out to the fleet.

Prepared and maintained functional requirements specification using Rational Requisite Pro

Developed business process models using Microsoft Visio

Customer approved and launched a new website based on my interactive, functional prototype

Embedded Online Help Developer

Under contract to DTRA, develop context sensitive embedded online Help as well as online eLearning content for SAIC’s net

centric IWMDT embedded online help system.

Authored a quick and easy guide for software developers on how to contribute to online help authoring system

Developed a RoboHelp eLearning module for new users accessible “just -in-time” through the embedded online Help

Researched technical schematics and design specifications to author context sensitive embedded online Help files

Highlights of Previous SAIC Assignments

Managed an eight-member training team developing programs in such functional areas as homeland security, access control,

counterdrug and counter-terrorism, gamma and x-ray scanning technical products, corporate communications, change

management, and enterprise-wide systems. My successful projects and roles include:

Developed the training capability for the VACIS® cargo and vehicle inspection systems, Exploranium® radiation

Border Security

detection systems, the Integrated Container Information System (ICIS), and the RTR-4® portable digital x-ray systems in

Training

the US and overseas.

Assigned to SAIC Cambridge, England to develop a European training capability; personally instructed 400+ law

International Security

enforcement officers in VACIS® cargo and vehicle inspection systems, Exploranium® radiation detection systems, and

Training

the Exploranium® GR-135 Identifier. Performed functional system testing and served as customer demonstrator at all

final acceptance testing (FAT) events. Developed customer tools such as FAT checklists, documentation, and job aids to

facilitate final acceptance testing.

Authored eLearning modules using Macromedia Captivate for the Security Forces Management Information System

E-Learning

(SFMIS), which automates Air Force law enforcement/security functions.

Developed storyboards and interface design for an Authorware generated computer-based training (CBT) course;

CBT Developer /

managed the subcontractor development team for an SAIC developed access control system to monitor and control all

Subcontract Manager

physical access to the JC Penney Home Office corporate headquarters.

Developed several weapons and incident management courses for the U.S. Department of State’s Anti-Terrorism

Antiterrorism Training

Assistance Training Program (ATAP) to enhance antiterrorism skills and capabilities of foreign law enforcement

agencies, strengthen ties between U.S. and friendly foreign governments, and increase respect for human rights.

Training developer for the U.S. Drug Enforcement Administration’s (DEA) JICC/Sentry Program, which established joint

Counterdrug Training

information-gathering centers located in 15 countries.

Provided training services to the California National Guard’s National Interagency Counterdrug Institute (NICI).

Military/Civilian Law

Developed in-country case studies to teach senior level officials to plan joint operations. Served as Instructor at the

Enforcement

Federal Law Enforcement Training Center (FLETC).

Direct contributor to six SAIC contract wins; participated in bid/no bid reviews, authored training solution sections,

Proposal Writer

developed evaluation matrices, performed SAIC qualifications data mining, recruited key personnel, participated in

corporate blue/green/gold/red team reviews, and delivered oral presentations for best and final offers.

Re-engineered several functional business processes for Houlihan Lokey Howard and Zukin (HLHZ), an international

Training Developer /

investment banking firm; delivered role-based training solution for the enterprise-wide rollout of the SAIC developed

Business Process

Consolidated Information Management Systems (CIMS).

Engineer

Rady Children’s Hospital-San Diego, 7930 Frost Street, San Diego, CA 2010 – 2011

ERP Training Consultant

Designed and developed technical documentation for the hospital’s first ERP system, PeopleSoft 9.1, which included business

process maps and overviews, classroom and e-learning training materials, quick reference guides and workshops. Created over

40 navigation and procedure documents, designed and developed dozens of “show me” software s imulations and classroom

training modules, and developed 11 complete eLearning courses.

2011 Page 2 of 3

Karen Alveston Instructional Designer *********@*****.*** 760-***-****

San Diego State University, School of Education, San Diego, CA 1997 – 1998

Guest Faculty Member

Developed a graduate school level project management course focused on managing the training function; instructed

graduate students in the School of Education’s Educatio nal Technology graduate program.

Courseware Andersen Consulting, San Diego, CA 1988 – 1990

Instructional Designer

Developed a 5-day, multi-media network course for Apple Computer, Inc. as an on-site contractor at Apple headquarters.

Education

M.A. Instructional Design, Educational Technology, San Diego State University – 1990

B.A. Interpersonal and Public Communication/Marketing, Central Michigan University – 1985

Certified as a Radiation Protection Supervisor, HM Revenue and Customs, United Kingdom – 2005

Community Outreach / Memberships

RENAL ADVANTAGE Author; Wrote a technical manual to teach in-home kidney dialysis patients how to use the

™

INC., (RAI) NxStage System One home hemodialysis machine; technical manual includes step-by-step

instructions and detailed color photographs.

THE HISPANIC BUSINESS Member; A community of Hispanic women entrepreneurs, professionals, consultants, and

WOMEN'S ALLIANCE executives located throughout North America, Latin America, the Caribbean, and Spain.

AMERICAN SOCIETY Blog Contributor, Member; The world’s largest association dedicated to workplace learning and

FOR TRAINING AND performance professionals. My blog contributions focus on eLearning and delivering embedded

DEVELOPMENT (ASTD) online system training.

SAIC WOMEN’S Outreach Volunteer, Mentor; Forum for supporting the professional growth of women. Chosen as

NETWORK a mentor to protégés in the Pacific Southwest Region; served as my office coordinator for Dress for

Success events, Backpack Brigade Collection Drive, Used Cell Phone Drive, and other fundrais ers.

WOMEN IN Member; An international, non-profit, non-partisan organization dedicated to increasing the

INTERNATIONAL influence of women in foreign and defense affairs by raising their numbers and visibility, while

SECURITY (WIIS) enhancing dialogue on international security issues.

LAS MADRINAS Mentor; Served as a mentor to Hispanic girls aged 7 – 10 years who were at-risk of dropping out of

PROGRAM, SAN DIEGO school. Attended workshops and volunteered one-on-one time with girls to counsel them and

UNIFIED SCHOOL motivate them to excel.

DISTRICT

NATIONAL KIDNEY Blog Contributor, Member; Participant in the NKF Coffee House Conversations, an online community

FOUNDATION (NKF) designed to empower and educate individuals affected by chronic kidney disease (CKD).

2011 Page 3 of 3

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