Customer Service Account Executive

Kristin Doherty Urness

********@*******.***

503-***-****

Professional Experience

Knowledge Universe

Senior Field Recruiter (January 2010 - June 2011)

. Full cycle recruiting for Regional Vice Presidents, District Mangers,

Center Directors, Customer Service Representatives, Curriculum

Writers, and Managers of Learning and Development

. Worked directly with Regional Vice Presidents, Divisional Vice

President, and District Managers

. Sole recruiter for District Managers

. Developed recruiting pipeline and sourcing strategies for Multi-Unit

District Managers

. Successfully hired over 100 Teachers

. Promoted Brand Identity to external candidates

. Developed strong communication skills

. Worked on ad-hoc reports and metrics to track progress

. Part of team that developed business plans for recruitment campaigns

. Saved the company thousands of dollars by posting openings on social

network sites

. Surpassed 500 connections on LinkedIn

Insight Schools

Corporate Recruiter (January 2008 - May 2009)

. Full cycle recruiting for Project Managers, Director of Operations,

Academic Counselors, and Executive Directors

. Responsible for sourcing, screening, and interviewing potential

candidates

. Sourced and screened high volume of resumes through different

recruiting resources

. Part of team to develop screening guide for recruiters

. Partnered with Hiring Managers to make the most appropriate hires

. Tracked the number of candidates hired through Microsoft Excel

. Coordinated job interviews for Hiring Managers through Microsoft

Outlook

Pacific Seafood

Corporate Recruiter (September 2005 - May 2006 and September 2008 -

December 2008)

. Full cycle recruiting for Operation Managers, Sales Managers, Customer

Service Managers, and Accounting staff

. Screened interviewed and sourced

. Screened resumes

. Communicated directly with Hiring Managers

. Set up phone interviews through Microsoft Outlook

. Tracked candidates through Microsoft Excel

. Set hiring goals with Staffing Managers

Boly Welch - Knowledge Learning Corporation (KinderCare)

Corporate Recruiter (August 2006 - November 2007)

. Responsible for full cycle recruiting for Accounting, Legal, and

Administrative

. Responsible for advertising, reviewing resumes, phone screening,

interviewing, and reference checking

. Helped to develop phone screens for candidate interviews

. Managed relationships with District Managers, Corporate Managers, and

Center Directors

. Assisted in the recruitment and hiring for all Information Technology

staff hired over 50 IT people in 6 months

Boly Welch

Account Executive (January 1996 - October 1998)

. Recruited in the fields of Administration, Finance, Accounting,

Technical, and Management

. Contacted potential clients to inquire about hiring needs

. Screened, interviewed, and placed candidates on various positions

. Administered test for applicants

. Helped to interview and hire internal candidates

. Built strong client relationships

. Written and verbal communication

. Negotiated fees with clients

Northwest Staffing Resources

Corporate Recruiter (July 1990 - September 1995)

. Recruited for Accountants, Executive Assistants, Technical, and Legal

. Wrote and placed ads on Monster, Career Builder and Craig's List

. Sourced resumes, conducted phone interviews, scheduled in-person

interviews, and checked references

. Assisted Managers through the selection of potential hires

. Attended Job Fairs

. Managed the Technical Office of Northwest Staffing Resources

Education

University of Oregon, Eugene, Oregon

Graduate - Bachelor of Arts degree

Rhetoric and Communications Major

Computer Skills

Highly proficient in Microsoft Word, Excel, Outlook, PowerPoint, Outlook,

Taleo

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