Technician Manager

Objective: A ** year dedicated, hardworking telecommunications

specialist seeking a opportunity in telecommunications,

field installation and service, IT specialist and security

system technician and help desk support.

Skills & Systems Systems operations experience: Rolm/Siemens PBX &

Voicemail, Lucent/Avaya Pbx & Voicemail, Cisco Switches,

Cisco Routers and Video Conference, Hicom 300, Hipath 3000,

HiPath4000.

Software Certifications: CTI Essentials, LAN Networks,

Basic Data Comm, LAN Cabling Systems, Rolm 9005 & 9006,

Rolm Voicemail, Siemens 150 & 300E CS, CX 150-AVT

Voicemail, Lucent/Avaya PBX & Voicemail. CCNA, Cisco Call

Manger, Unix, Fiber Optics (Hot Melt, Fusion Splice, Epoxy.

Computer Skills: Microsoft Excel, Microsoft Office,

Microsoft Suite, C++ Power Point and WordPerfect.

Work Experience: Sep 1991-July 2003 Norstan Communications Eden Prairie, MN

Installation & Service Technician

Worked IBM two year project installing and service Cat 3

and Cat 5 cabling voice and data.

Assisted Journeyman technician in operating US Bank three

year project installing and service Cat 3 and Cat 5 Cabling

voice and data and building communication closet.

Directed 14 man crew for Best Buy Nationwide project of

five years installing and service Cat 5 Cabling installing

PBX, paging systems, cash registers, and store sound

systems.

Promoted one year after the Best Buy project started to PBX

Technician.

Served as PBX Technician for seven years installing and

programming Rolm PBX & Voicemail, Siemens, Hicom 300E,

Spectra link Wireless, AVT PBX & Voicemail, T1 circuit,

Analog lines and Cisco Call Manager.

Installing and Servicing Unix base phone system.

Assigned the ADC telecommunication project with four other

PBX Technicians.

Installed and upgraded PBX & Voicemails in six buildings.

Operated as Lead Technician in assisting the Cabling

Department in upgrading existing cabling to Cat 5 cabling

in all six buildings.

Assigned the service contract for ADC new corporate complex

working on the Rolm PBX & Voicemail and paging system.

Work Experience: Sept 2003-April 2010 Aurora Communications Vadnais

Heights, MN

Installation & Service Technician (Sub-contracted for

Medtronic's Corporate offices for seven years):

Servicing Rolm PBX & Voicemail, Avaya PBX & Voicemail, IVR,

Cisco Phones 7941& 7960, Cisco Polycom, Testing Network

Connectivity, Installing & Servicing Cisco Servers &

Routers.

Assisted in redesigning and upgrading Telecommunication

Closets in six Medtronic's buildings.

Assisted IT Department with collecting broken or bad

computers and laptops replacing NiC cards and performing

software and hardware upgrades and deploying new laptops

and desktop computers.

Installed and Tested new TI's lines, DSL lines,

Installed and Tested Verizon and AT&T wireless system for

Medtronic's buildings.

Tested and installed Video Conference equipment.

Programmed new user on Cisco Call Manager and activated

network connection at end user desk.

Installed Cisco wireless network and service systems.

Worked with Telecom department installing and service Avaya

phones, polycom, replacing digital and analog cards in

Avaya PBX.

Work Experience Nov 2010-Dec 2010 Insight Global Inc.

Atlanta, GA

Sub-Contractor Installation and Service Technician

Remove MITEL phone systems and upgraded Bank of America to

Cisco Call Manager and Cisco phone 7960 and 7941's.

Installed 6500 series router.

Installed Cat 5E cabling and tested locations with Cat 5E

Work Experience Fluke Tester.

Installed and Tested Cisco phone 7960 and 7941.

Jan 2011- Present Day Von Technologies, LLC

Chicago, Illinois

Sub-Contracting Installation and Service Technician

Removing Nomadix router for wireless connectivity for

Hilton/Hampton Inn and upgrading to Cisco router for

wireless connectivity.

Test and Replace Wireless Access Points through the Hotel.

Education: Download and activated software upgrade for new Cisco

router.

1986- 1988 Norfolk State

University Norfolk,VA

Computer Science Major; Business Minor

1988-1990 Wayne County Community College

Detroit, MI

Computer Science Major: Business Minor

Graduated 06/1986 Ecorse High School Ecorse, MI

Computer Science; Business

2011-2014 University of Phoneix/ Online

Computer Information Technology & Corporate Security

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