Manager Management
Resume:
Shana N. Jackson
*****.*.*******@***.***
Lorton, Virginia 22079
Home 703-***-****
EDUCATION Attending Strayer University Fall 2010 Masters of Business Administration-
concentration in Professional Studies
May 2010 Bachelors of Arts Degree in Criminology in the Department of Social Sciences
of Johnson C. Smith University Charlotte, North Carolina
June 2006 Graduate of Thomas Edison High School Alexandria, Virginia
RELEVANT COURSE WORK Organization Behavior, Criminology, Juvenile Delinquency, Sociology,
Victimology, Drug Enforcement, Criminal Law, Police and Security, Drug Enforcement, Corrections,
Forensics, Social Problems, Social Work, Child Welfare, Human Sexuality and Family Living, Politics of
the Wire, Speaking in Professions and Managerial Accounting
COMPUTER SKILLS Microsoft Windows XP, Microsoft Word, Microsoft Excel, Microsoft
PowerPoint, SharePoint, Operate Fax and Xerox Machine
BUSINESS EDUCATION CLASSES Advanced Information Systems, Computers in Society,
Geographic Information Systems (GIS) ArchMap for Crime
Analysis, and Statistical Package for the Social Sciences (SPSS)
PROFESSIONAL EXPERIENCE U.S. Department of Housing and Urban Development
451 7th Street S.W., Washington, DC 20410
May 2006- Present
Student Trainee- Management Analyst
Tammi Hunt, Deputy Director, 202-***-****
I engage the Organizational Policy, Planning & Analysis Division (OPPAD) staff and customers
through:
• Demonstration of flexibility and initiative in performing numerous tasks simultaneously with very
little without supervision;
• Provision of timely, accurate, and professional written and oral communication along with
interaction with clients, colleagues and/or superiors;
• Proactive analysis of office work processes to creatively improve efficiency and productivity;
• Demonstration of an understanding of organizational and programmatic operations and
responsiveness to office needs in a technically correct and factual manner;
• Experience in working with inner office Notices, Mortgage Letters, and Regulations;
• Identification of problems and offerings of reasonable and workable solutions as a result of using
good and professional judgment in order to delete the problem(s) and promote efficiency;
• References of technical questions and those of a non-routine nature to appropriate staff as a result
of possessing knowledge of organizational and programmatic operations;
• Experience with the Leadership Development Program (LDP);
• Experience with the Upward Mobility Program (UpMob);
• Heavy involvement with the Presidential Management Fellows (PMF) shadowing the Program
Manager by communication, providing professional and responsive service through guidance,
organization and assistance with training needs;
• Performance of research, review, and analysis of policy and procedural issues necessary to gather
and prepare assigned projects;
• Assurance that written material (reports, letters, memoranda, controlled correspondence, e-mails)
are prepared in accordance with departmental standards, with no more than 1-2 errors and by
established deadlines.
UNPAID INTERNSHIP EXPERIENCE Service Learning Bruns Elementary School
September 2006- August 2009
Anuvia Prevention & Recovery Center “FOCUS”
Program January 2008- May 2010
Salvation Army “Angel Tree” December 2009
Teenage Mentor Lorton Area
June 2010- Present
HONORS Deans List, December 2006- May 2010
REFERENCES Mrs. Nicola Davis Bivens; Johnson C. Smith University Assistant Professor of
Criminology 704-***-****
Mrs. Dhylia Hughes; Housing and Urban Development Management Analyst
Mrs. Elaine Vanderhorst; Housing and Urban Development Management Analyst
CAREER GOALS Graduate of Johnson C. Smith University year 2010 with a Bachelor’s of Art
degree in Criminology. Seeking a Masters of Business Administration concentration in
Professional Studies at Strayer University to become an effective decision maker and
manager in a world increasingly affected by globalization, technology and ethical
challenges.
Contact this candidate