Customer Service Manager
Resume:
Ursula Katharina Faber
Riverview, FL 33569
Cell Phone: 813-***-****
Home: 813-***-****
Email: ************@*****.***
OBJECTIVE
To obtain a full time position that utilizes my current skills and provides challenges and growth opportunities.
SKILLS
Certified Notary Public; possessing great communication and organizational skills; hardworking and work well in a fastpaced
environment; quick learner; proficient in Microsoft Office, QuickBooks, and other web based vendor programs for billing and job
status
EDUCATION
2002 2002 Bowling Green State University, Bowling Green, OH (Spring Semester)
2001 2002 Cuyahoga Community College, Metro Campus, Cleveland, OH
2000 2001 Cuyahoga Community College, Western Campus, Parma, OH (PostSecondary Option)
1998 2001 Brunswick High School, Brunswick, OH
WORK HISTORY
Administrative Manager, George Russell Roofing, Inc. dba Central Florida Roofing, Tampa, FL
03/2006 – Present
Responsible for creating and maintaining guest relationships, daily office management and
administrative duties including accounts payable & receivable, payroll, scheduling appointments for field
supervisors, onsite meetings with homeowners, permitting coordination, set up and manage Home
Shows at venues, and company advertising
Manager, Premium Confections, LLC, Riverview, FL
12/2006 – 03/2007
Responsible for creating and maintaining guest relationships, managing store daily business operations
including the hiring and training of employees, purchasing, cash register accountability, and hand made
chocolate specialties
Office Assistant, Castle Builders dba Build America, Tampa, FL
03/2005 – 06/2005
Accounts payable; coordinated and managed company relationships with builders and suppliers;
answering phones; filing
Bartender, Caterer, Site Manager; Shalimar Indian Cuisine, Tampa, FL
05/2004 – 08/2008
Creating and maintaining guest relationships, customer service, coordinated events and managed the
staff per event. Worked one on one with owner
Server/Bartender/Training Expert, Applebee’s, Brandon, FL
12/2002 – 11/2005
Creating and maintaining guest relationships, Customer service, answering phones, training new
employees, food expediter, bartending
Server, Applebee’s, Independence, OH
03/2002 – 12/2002
Creating and maintaining guest relationships, Customer service, food preparation and expediter,
answering phones
Cocktail Waitress, Slam Jams, North Olmsted, OH
06/2002 – 09/2002
Creating and maintaining guest relationships, Customer service, answering phones
Ursula Katharina Faber Page 2
Golf Club Assemblies and Production, X Press Tool Inc., Brunswick, OH
05/2001 – 07/2001
Assembled, produced, and shipped Medicus® golf clubs, assisted with filing/bookkeeping
Head Chef’s Apprentice, A Taste of Europe, Twinsburg, OH
08/2001 – 10/2001
Assistant to Head Chef; cooked and prepared meals for restaurant customers
Production worker/Production Office Clerk, Sandridge Food Corporation, Medina, OH
08/1999 – 05/2001
Assembly line gourmet salad production, processed and prepared vegetables in the Veggie Prep Dept.,
prepared labels using EZ Label, scheduled employees, and printed recipes for food preparation
REFERENCES
• Lori Vezina
Radiac Abrasives, Inside Sales
• Aaron Sanders
Hard Rock Café Operations Manager– Tampa
• Amy Allen
Soul Circus Cowboys, Music Promoter
• Billy McKnight
Singer/ Song Writer
• Danette Flannery
Server, The Boulevard
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