Manager Customer Service

Karen E. Lohsen **** Woodbox Lane, Unit B, Baltimore,

MD 21209

*******@*******.***

(Cell) 410-***-****

OBJECTIVE: To obtain a challenging position utilizing outstanding

organizational, interpersonal and computer skills in a human

resources environment with growth potential.

EXPERIENCE:

BROWN INVESTMENT ADVISORY & TRUST COMPANY 6/2011-7/2011

Payroll & Benefits Specialist

Responsible for processing payroll, resolved tax issues, set-up state

withholdings and unemployment insurance for payroll. Reconciled parking

and insurance carrier invoices.

WHITEFORD, TAYLOR & PRESTON, L.L.P. 2/2001-

6/2011

Benefits Specialist

Provide outstanding customer service support to 300+ employees in 6

offices in Maryland, Delaware, Virginia and the District of Columbia.

Maintain knowledge of state and federal regulations and update

communications accordingly.

Employee Benefits

. Act as liaison between employee and insurance provider

representative or broker to resolve claims and billing issues for

health, dental and FSA

. Conduct employee benefits orientation with new hires and

responsible for ongoing enrollment changes, updating corresponding

spreadsheets, databases, and payroll

. Coordinate all aspects of open enrollment, including

communications, materials distributions, firm-wide e-mail notices,

and update payroll records

. Member of the Health, Life & Disability Insurance Committee,

review proposals and select benefits

. Reconcile monthly billing of all insured cafeteria plans,

including Life & LTD

. Responsible for administration of LTD, COBRA and Workers'

Compensation

. Prepare monthly employee headcount, full-time equivalent

reports and telephone directory

. Secretary to the Wellness Committee, responsible for planning

and organizing Wellness events such Fairs, annual flu shot clinics,

Lee National Denim Day and Weight Watchers at Work programs

. Recently implemented employee benefits database in ADP/HR/B,

entering data, performing data compare analysis to ensure accuracy;

this was a new self-serve product for open enrollment this year

Retirement Plans

. Distribute enrollment materials to eligible employees,

communicate elections to third-party administrator and update

payroll records

. Organize quarterly meetings with investment advisor and

employees to discuss investment options and retirement goals

. Prepare e-mail announcements for firm regarding quarterly

investment and salary deferrals changes, collect forms, communicate

investment changes to third-party administrator, update payroll with

new salary deferral elections

. Work with third-party administrator to assist employees with

rollovers, distributions and loans, and maintain records

. Responsible for calculating the unfunded pension earnings and

top heavy retirement contributions for retired partners at year-end,

update payroll records

. Review bi-weekly, semi-monthly and monthly payroll containing

401(k) contributions and

loan payments, prepare reports and wire transfers to bank

. Secretary to the Pension Plan Committee, organize meetings,

take Minutes, prepare reports and gather data at the request of the

Committee

. Responsible for communications between employees and Pension

Plan Committee regarding fund changes, etc.

. Prepare trial balance statements for 401(k) and Money Purchase

Plans, work with auditors on annual pension plan audit

Payroll

. Regularly update payroll with benefits changes, new

enrollments, etc.

. Create various Human Resources and Benefits reports using Excel

and ADP ReportSmith to ensure enrollment and billing accuracy

. For 1-1/2 years, fully responsible for bi-weekly and monthly

payrolls for 300+ employees using ADP/Payroll and ADP/HR Profile in

PCPW (currently use PayX and HR/B)

Recruiting & Hiring

. Place ads for open positions in-house, online and with local

newspapers and work with recruiting agencies, screen resumes, make

recommendations to Director of HR or other manager.

. Administer testing, interview candidates and check references

. Prepare offer letter and coordinate and participate in new hire

orientation

. Set-up benefits file, collect forms, set-up employee in OnQue COBRA

program for

HIPAA and COBRA letters, mail letters and make copies for their

file

. Verify employee's SS# with SSA

JOHN HANCOCK FINANCIAL SERVICES 3/2000-

2/2001

Office Manager

Supervised clerical staff of 7, responsible for operating account

financial statements, paying and reconciling accounts, worked with

office supply vendors, installed software, troubleshoot computers,

acted as back-up to payroll administrator

GENERAL GROWTH PROPERTIES, INC. 5/1998-

3/2000

Legal Services Coordinator

Determined daily staffing needs and coordinated special projects for

secretarial support staff, worked with temp agencies, responsible to

recruiting and hiring of secretaries, collected and organized data and

prepared various reports at the request of the division manager,

entered billing data for payment of invoices into on-line payment

system, provide back-up assistance to payroll administrator, enter

payroll data, run reports

Temporary 11/1997-

5/1998

Job at Ober Kaler was eliminated so I attended college full-time

during this period to complete my degree and worked in various

temporary administrative positions until I graduated

OBER KALER 11/1992-

10/1997

Human Resources Assistant

Responsible for recruiting and hiring process of support staff,

developed and maintained human resource database, created various

reports, evaluated daily staffing needs and assigned floaters or temps

as needed, coordinated special projects, including overtime

assignments, created an e-mail training manual and assisted IS

department with training and support

EDUCATION: University of Maryland, Baltimore County

Bachelor of Arts degree, Psychology major, Industrial Psychology

minor

Society for Human Resource Management

Professional in Human Resource Management (PHR) certification

COMPUTER EXPERTISE & TRAINING:

MS Word, Excel, PowerPoint, Outlook, ADP/Payroll, ADP/HRProfile,

ReportSmith, ADP/PayeXpert and ADP/HR/B, On-Que COBRA program, manage

online enrollments and updates with United Healthcare, DentaQuest and ADP

Flexible Spending Account providers.

REFERENCES AVAILABLE UPON REQUEST

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