Customer Service Rep

Location:

Posted:

August 17, 2011

Allison Hernandez

Austin, T X 78758 **********@*****.***

EDUCATION:

Le Cordon Bleu College of Culinary Arts Austin, Tx

Patisser ie & Baking Program coursework includes:

Introduction to Patisserie & Baking Techniques

International Patisserie, Cake Formula & Assembly

Centerpiece & Cake Decoration Techniques Baking Principles & Viennoiserie

Advanced Show piece & Confectionar y Techniques Advanced Patisserie Techniques

Cost Control and Purchasing

Le Cordon Bleu Patisser ie & Baking Degree Certificat ion

Anticipated Graduation Date December 2011

EMPLOYMENT H ISTORY

Fed Ex,GC Services El Paso, Tx August 2008- December 2010

Provide accurate information about client products and ser vices to the caller and educate callers on how to use

client products.

Provide call completion and/or alternate billing methods for the customer.

Handle customer calls, despite the degree of difficulty, in a cour teous and business -like fashion.

Provide excellent quality customer ser vice.

Must have excellent listening skills and be able to inter pret information accurately.

Must be able maintain a high level of confidentiality in dealing with customer information.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Customer Service Rep.

Eastwood Middle School El Paso, T x August 2003 - May 2004

VOE Library Assitant

• Provide professional, friendly, and efficient customer ser vice

• Organize and classifed documentation

SKILLS/CERTIFICATIONS/AWARDS

Certified in Food Handlers