Customer Service Manager

Dave Shellenberger

*** ********** *** *** *

Williamsburg, VA 23188

Cell: 717-***-****

*.*********@*****.***

Summary

Seven years experience in customer service. Work diligently and quickly.

Management experience.

Professional Experience

ASHLEY FURNITURE, Harrisburg PA 2010-2011

Furniture Sales Consultant

Assisting customers in finding the perfect furniture, while meeting weekly

and monthly sales goals.

SCHWAN'S, Carlisle, PA 2009-2010

Customer Service Manager

Timely delivery of restaurant quality food to both residential and

businesses. Responsible for maintaining and growing current route system.

Proper cash handling procedures on a daily basis.

STARBUCKS, Harrisburg, PA 2007-2009

Shift Supervisor

Started as barista and quickly moved to shift supervisor. Ensured customer

satisfaction in a timely fashion. Counted and verified money daily.

TRANSCORE, Harrisburg, PA 2005-2006

Customer Service/Support

Provided excellent troubleshooting/support for the EZPass system.

REGAL HARRISBURG 14, Harrisburg, PA 2003-2005

Customer Service/Management

Started as floor staff and quickly moved up to assistant manager. Oversaw

employee work habits and ensured customer satisfaction. Counted and

verified money on a nightly basis.

Education

Diploma, Susquenita High School, Duncannon, PA

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