Customer Service Sales
Resume:
LAMAR S. COATS
**** ********** **. ( Antioch, TN 37013
*******@*******.***
QUALIFICATION SUMMARY
Experienced sales professional who possesses account management, customer
service, and effective communication skills with strong leadership
qualities.
PROFESSIONAL
STRENGTHS
. Sales Negotiating Skills . Corporate Business Acumen . Competitive Sales
Innovation .Project Management
EXPERIENCE
DELL COMPUTERS INCORPORATED, Nashville, TN
2005-2011
Acquisition Sales Representative, 2006-2011
Given an account set of 200-850 small to medium business clients who
purchased IT products less than 5k annually and my duty was to increase
their annual spend to 25k before being transitioned to the Development
Division of Dell Incorporated. Proposed and sold IT solutions which
comprised of hundreds of Dell Products, Cisco products, storage and server
solutions, Microsoft Enterprise solutions, and Virtualization solutions.
. My sales team maintained an average of 100% in quota for fiscal year
2009-2010 which I contributed over 50% or more on a monthly basis.
Quota was 500k a month
. Yearly average attained for fiscal year of 2006-2007 was 104%. Quota
was 400k a month
. Closed many large acquisition deals from 50k-200k against other
competitors like HP, IBM, Lenovo, Acer, and Gateway.
. Garnered several team player awards and prizes based on my success in
sales, diligence, and hard work.
Association Sales Representative, 2005-2006
Sold IT solutions to many companies who were affiliated with associations
of lawyers, architects, engineers, doctors, accountants, and realtors.
. Maintained 111% of a sales quota for ten months consecutive.
. Acknowledge as the number one salesmen for my team for three months
CONVERGYS Call Center, Nashville, TN
2004- 2005
Business Customer Service Representative for Sprint,
Provided valuable information, activated new lines, performed number
portability request, performed troubleshooting steps for handset issues,
and updated service plans for Sprint Wireless business customers while
selling additional features to enhance their service with Sprint Pcs.
. Was consistently the number one salesman for my team for five months.
. Retained many customers from leaving Sprint Wireless to Verizon
Wireless.
ZLB Plasma Services, Nashville, TN
2000-2004
Operational Supervisor, 2002-2004
Handled daily functions of the entire center. Managed plasma center,
supervising up to
24 employees.
. Supervised daily production while ensuring the center met production and
quality standards.
. Maintained customer service levels during under-staffed periods.
. Attained Certified Phlebotomy skills.
Lab Supervisor, 2001-2002
Delegated daily duties of the laboratory staff and monitored for quality
assurance.
. Reduced processing errors in the laboratory from 3-4 per month to less
than 4 per year through improved procedures and controls.
. Certified to repair Haemonetics plasma pheresis machines.
. Trained sufficiently in all areas.
Lab Technician, 2000-2001
Authorized to complete deferrals and record temperatures of freezer and
storage area. Packed plasma, processed plasma and prepared test samples
for shipping.
. Acknowledged for outstanding performance during audit operations.
. Acknowledge for the least errors in my department for several consecutive
months.
EDUCATION
BA, Biology, Fisk University, Nashville, TN, 2000
AMP Scholar 1997-1999
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