Manager Customer Service
Resume:
K OREEN SEABRUN
**-** ******* ******, ******* North – Tel. 868-***-****
A goal-oriented professional who willingly accepts responsibility for planning assigning
and supervising work activities. Thrives on change and knows how to capitalize on it.
Personal satisfaction comes from helping others and uses strong communication skills to
express ideas and key concepts.
EXPER I ENCE
June 2008 – P resent T & T Unit T r ust Corporation
Manager – Performance Management
• Assist management and employees to continuously improve department and
individual performance
• Provide appropriate and timely coaching, counseling and feedback
• Ensure efficient and effective service
• Effectively promote the Employee Welfare/Well Being programme to achieve a
healthy and happy workforce
• Preparation of the Unit’s reports
• Supervision of professional and administrative staff
Februa ry 2006 – June 2008 T & T Unit T r ust Corporation
H uman Resource Officer
• Coordinate the group health and life plans
• Assist in the management of Employee Relations issues
Supervision of clerical and administrative staff
• Assist in the coordination of Employee Wellness Programme
• Assist in the preparation of the Unit’s annual budget
• Preparation of the Unit’s quarterly reports
Februa ry 2005 – June 2005 T & T Unit T r ust Corporation
H uman Resource Officer
• Provide input towards the development, implementation and facilitation of SAP
training
• Design and coordinate SAP workshops
October 2001 – October 2004 E lder Associates Limited
Asst. D i rector – Administration
• Supervision of all administrative staff at all offices
• Oversee the management of area offices
• Proposal management
June 2000 – June 2001 Bank of Montser rat
Asst. Manager – Operations
• Manage the day to day banking operations
• Responsible for the integrity of the Bank’s financial software
• Management of employees
Ma rch 1998 – May 2000 P.C. World ltd
I T Consultant / T raining Administrator
• Administration of the training facility
• Design and coordinate computer workshops
September 1997 – Februa ry 1998 F i rst Citizens Bank Limited
Supervisor – Visa Center – Electronic Banking
• Supervise day to day operations of Visa and Linx systems
• Responsible for staff training on the Bank’s financial software
September 1995 – December 1996 Bank of Montser rat
Personnel Officer / Assistant Manager Operations
• Manage the day to day banking operations
• Responsible for the integrity of the Bank’s financial software
• Design/Coordinate training programmes for all levels of staff
• Assist in implementing the Bank’s procedure manuals
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• Implement and administer performance appraisal system
Februa ry 1995 – July 1995 Fi rst Citizens Bank L I M I T E D
T raining / I mplementation Specialist
• Coordinate the conversion of computer software in the Mortgage Department
• Responsible for training staff on the financial software
October 1989 – Februa ry 1995 National Commercial Bank
T raining officer – manpower, Planning and Development
• Conducting / coordinating of technical/operational and behavioral skills
programmes
• Assisting in administering the Bank’s Performance Appraisal system
T RA I N I NG
• Cipraini College of Labour and Cooperative Studies – Diploma in Industrial
Relations
• Cipriani College of Labour and Cooperative Studies – Associate of Arts Degree in
Human Resource Management
• PCS Computer Training Company, Texas – Microsoft based certification – “Train
the Trainer” programme
• Software Plus International, New Jersey – Human Resource Information Software
training
• Visa International – Visa Card Seminar
I N T E RESTS
Swimming, reading, walking, travelling and meeting people
K OREEN SEABRUN
62-64 Valsayn Avenue, Valsayn North – Tel. 868-***-****
January 18, 2010
Mr. Paul Taylor
Chief Executive Officer
Education Facilities Company Ltd
74 Long Circular Road
MARAVAL
Dear Mr. Taylor
I am applying for any position commensurate with my experience and qualifications. My
experience has equipped me to provide the leadership required for a management position
in your organization.
I have directed teams, projects and departments and am familiar with managerial
functions including training and development, employee services and also performance
management systems.
The key strengths that I possess for success in the position include but not limited to the
following:
Self starter
Eager to learn new areas
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Strive for continued excellence
Provide exceptional contribution to customer service for all customers
Team player
Good leadership skills
I am eager for new challenges and feel confident that my skills can benefit your
organization. The accompanying resume will give you an idea of my potential towards
making a worthwhile contribution.
Sincerely
Koreen Seabrun
Contact this candidate