Customer Service Quality Control

Eva L. White

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**** ******** *** (***)

***-**** ****

Sacramento, CA. 95841 (406) 381-

**** ****

*********@*****.***

Objective: To obtain a position within the banking industry as a Loan

Underwriter, Processor, Compliance or Quality Control specialist.

Summary: Eighteen (18) years Customer Service experience which

includes: mortgage lending, personal loans, unsecured loans, military

lending, medical, airline, and restaurant/bar industry.

Education:

. Certified Nursing Assistant Certification College of Southern

Nevada March 2008

. Certified Nursing Assistant Certification Valley View Nursing

Facility June 1995

Job Experience:

Ravalli County Bank

February 2010 to June 2011

Consumer Compliance Officer

. Duties: Developed and maintain banking regulatory compliance

program, Quality control, Auditing. New program testing,

implementation and training. Implementation and maintenance

of an on-line training program for new and existing employees

and board members. Quarterly reporting to the Federal

Reserve, Quarterly reporting to Ravalli County Bank Board of

Directors.

Pioneer Services a Division of Mid Country Bank July 2008 to January

2010

. Military and Consumer Loan Underwriter

. Duties: underwriting active duty, retired military and

Department of Defense personal loans. Developed "The Hot

Topic" of the week to keep all employees on top of new loan

guideline procedures and standard operating procedures. One

of the first members to help develop Pioneer Services Credit

Funders consumer loan program. Quality control. Tester for

new programming, implementation and training. Training new

employees.

. Elite employee of the Quarter nominee- Q2 2009 Fiscal Year

CTX Mortgage Company

. Senior Loan Processor and Underwriter October 2005 to December

2007

. Duties: loan processing, underwriting, closing coordinator, quality

control, audits, processing brokered loans, funding brokered loans,

training new staff members, customer service, office duties.

. Employee of the Quarter - Q2, Q4 2006, Q1,Q2,Q4 2007 Q1, Q2,

Q3 2008

. Junior Loan Processor October 2004 to October

2005

. Duties: loan processing, closing coordinator, processing brokered

loans, clearing closing and funding conditions, quality control,

office duties and customer service.

. Employee of the Quarter - Q2 2004, Q3 2005

. Assistant to Senior Loan Officer August 2002 to October

2004

. Duties: pre-qualifying borrowers, coordinating closings with

processing staff, processing brokered loans, processing expense

reports, managing loan pipeline, customer service, quality control

and office duties.

Southwest Airlines

. Flight Attendant December 1998 to December

2002

. Duties: Safety and comfort of passengers, cocktail and beverage

service

Professional Training and Certification:

. Certified Community Bank Compliance Officer, CCBCO March 2010

. Certified Nursing Assistant Training 1995 and 2008

. Direct Underwriting Training/Loan Prospector Training

. Proficient with Conventional, Jumbo, Sub Prime, FHA and VA Mortgage Loans

. Certificate of Completion - The American School of Mortgage Banking for

Loan Originating/Loan Processing

. Certificate of Completion - The Mortgage Training Institute, Borrowers

Income and Employment

. Computer proficient in Loan processing software including Meridian, Day

Break, TMO, and ARTA. Microsoft Word, Microsoft Outlook, and Excel

proficient.

. Southwest Airlines Flight Attendant Training, FAA certified December 1998

. Elite University Certifications of Performing Well Under Pressure,

Building Rapport, and Cultivating Creativity, June 2009

. Certified Credit Report Reviewer Training from The Institute of Consumer

Financial Education July 2009

References Available Upon Request

Contact this candidate