Quality Assurance Project Manager

Joseph W. Campbell

**** ******* *** **********, ** 43701 832-***-**** . ********@*******.***

Operations Management Executive

Process Improver . Team Leader . Relationship Cultivator

More than 15 years of operations management experience, leading diverse

teams to deliver high quality projects in efficient, cost effective ways.

Expert in relationship building, project management, and vendor contract

management, ensuring smooth planning and execution of complex projects in

highly dynamic market environments. Outstanding communications, issue

resolution, and problem solving talents combined with success in:

Operations Management New Business Development Client

Relationship Management

Contract Negotiations Project Tracking & Management Continuous

Process Improvement

Quality Assurance Personnel Training & Development Budget / P&L

Management

Professional Experience

Watertown Enterprises Oct 2010- Current

Operation Manager(Contracting Divisions) Lang Masonry, Watertown Steel &

Wolf Creek Contracting

Directed 3 contracting division delivery growth and structure, including

client prospecting, sales, contract negotiations, project execution, and

quality assurance. Managed up to $28MM budget, monitoring costs,

profitability, and resource allocation for various concurrent projects.

Reduced OVHD through cross use of staff. Reduced by 38%

. Developed employee accountability.

. New sales for all 3 divisions totaled $12.4MM

. Introduced WIP, Cost to Completes and Purchase Orders resulting in 9%

GP increase in 6 months

. Restructured company by putting the right people in the right role.

. Lead steel division into pre cast installation resulting 30% market

share increase.

. Developed and implemented DLSR.

. Structured Company growth patterns/plans.

Lucia Inc. - Houston and Dallas, TX Jan 1997 - Jun 2010

Full-service masonry and stone contracting firm serving commercial,

institutional and civic building market

Vice President of Operations (Jan 2008 - Jun 2010)

Directed team of 500 in delivering full lifecycle of operations management,

including client prospecting, sales, contract negotiations, project

execution, and quality assurance. Managed upto $46 MM budget, monitoring

costs, profitability, and resource allocation for various concurrent

projects.

. Reduced annual costs by 40% by reorganizing Logistics Center to enable

better inventory control and re-planning trucking routes to reduce

fuel costs.

. Initiated Employee Education Program (EEP), providing career

development, safety training, and coaching elements that has resulting

in injury reduction, skill improvement, and increased employee

engagement.

. Analyzed and reengineered purchase order process, identifying

redundant purchases and instituting new procedures to streamline

processing.

. Negotiated vendor agreements with preferred pricing, terms, and

conditions including 30% annual savings, extended training provided by

vendors, and fixed pricing for 12 months.

. Developed Project Dashboard to enhance operations management by

enabling improved metrics monitoring, more accurate forecasting, daily

cost tracking, and increased overtime hours visibility.

Area Manager (Feb 2006 - Dec 2007)

Built strong relationships with local businesses and community leaders to

maintain and expand market share through client acquisition and retention.

Oversaw day-to-day operations for Texas, Louisiana and Oklahoma territory,

monitoring safety, quality, and productivity for optimal operations.

. Launched new office location, coordinating all logistics,

infrastructure set-up, and employee hiring and training.

. Drove $20 MM market share growth within first year of new office by

establishing relationships with and signing six (6) new premium

clients.

. Created Daily Labor Tracking System, allowing management to better

analyze productivity and labor allocation while ultimately reducing

waste.

. Identified hiring process inefficiencies and formalized central

hiring, reducing manual processing and increasing online, self-serve

documentation completion.

Project Manager (Jun 2004 - Jan 2006)

Initiated and managed all project details including pre-planning,

purchasing, cost controls, and progress monitoring.

. Garnered record-breaking profits through stringent budget control and

price negotiation, delivering profits of $1.4 MM (50% margin), $480 K

(48% margin), and $1.9 MM (45% margin).

. Streamlined proposal submission process to increase efficiency,

creating submission data library, introducing a formal plan /

specification review, and developing a training manual for project

managers.

Safety Manager (Aug 2001- May 2004)

Oversaw all training, enforcement, and communications concerning project

safety regulations.

. Developed and delivered training programs (e.g., scaffold and forklift

operation) to reinforce safety protocols based on safety best

practices.

. Created deficiency tracking process and system to document safety

defects and help in developing corrective action plans.

. Co-authored safety manual setting standards for operations and

distributed throughout organization.

Field Foreman (Jan 1997 - Jul 2001)

Executed daily manpower plan, using masonry construction expertise to

positively impact client projects.

. Completed Projects on time and in budget

Education & Certifications

Associate of Business Administration (A.B.A.) - University Of Phoenix

Construction Management - Masonry Technical Training - San Jacinto College

STP Series 1-12

ABC Board Member 2010-Current (Vice President Candidate 2012)

Additional Information

. Proficiency in Microsoft Office Suite (Power Point, Word, Excel, and

Outlook), Oracle, Tradesmen, Timberline, Sage DBO2[pic][pic]

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